Delivery and collection are currently unavailable in Ireland. We’re working hard to get these services back up and running for you.
You can now place online orders with UK standard delivery (excluding Northern Ireland). Please find further information on delivery and collection options in the below FAQs
While online orders are paused, we’re unable to offer delivery or collection services. Our products are available to browse and add to your wish list online; our stores are open as usual and our brilliant colleagues look forward to seeing you. When online orders resume, our delivery options and costs will be updated.
When will online orders resume?
We’re working hard to resume our services for you as soon as possible. We apologise for the inconvenience and thank you for your patience.
Delivery services, including international delivery, are currently unavailable. We’re working hard to resume these services for you as soon as possible. We apologise for the inconvenience and thank you for your patience.
You can check the status of your order and find tracking information at any time in My Account. If you placed your order as a guest, click here for tracking information.
We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.
To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy periods, we may deliver outside of these hours.
This could be because an item you’ve ordered has sold out before we could send it to you. Or, your order may simply be arriving in multiple parcels. Please allow a little extra time for the next parcel to arrive. If something is missing and you haven’t heard from us, please contact us and we’ll look into it for you.
Not necessarily, but if your order needs to be signed for or if it’s too large to fit through your letterbox we might not be able to deliver it. If you’re out, we’ll either try to find a neighbour to leave your package with or we’ll leave a delivery card explaining what to do next.
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