font loading for Top nav

Returns, refunds and exchanges

Shop with confidence this Christmas with our extended returns policy valid from 4 October 2020 and you'll have until 10 January 2021 to return purchases bought during this time. Normal exclusions apply. Our goodwill returns policy does not affect your statutory rights.

We’ve increased the return period on anything you buy with us from 35 days. This applies to both online and in-store purchases, except in the case of sale items. We hope this helps reassure you during this difficult time. You have 14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. If you have an issue with the quality of a product purchased from us, please click here.

Changed your mind? No problem. Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought in store or online with a valid receipt or parcel summary document within 35 days of purchase or receipt, excluding sale items. Some items are excluded from the goodwill returns policy; this does not affect your statutory rights.

EXCLUDES: footwear, accessories, underwear, hosiery and coats.


You can refund or exchange products bought online or in store with a valid receipt or parcel summary document within 35 days, excluding sale items. For sale items, you have 14 days. It’s free, and easy to return items to us

Free in-store returns


Simply take the item, along with your receipt or parcel summary, to the returns desk in your local store. Store staff will be able to help.




Return in the post


Please post any unwanted items, including the return slips from the parcel summary document, at your own cost to the address below:

Marks & Spencer

PO Box 13078, Portlaoise Mail Centre, Portlaoise, Co Laois


How do I return an Ireland order?

Ways to return:

When will I get my refund?


Was this useful?

Still need help?

Please choose a subject from the menu below.

Choose a subject

Prefer the phone?