Returns & refunds

Our standard returns policy is 28 days. Any orders received on or before Monday 23rd March 2026 will have 35 days to return. This applies to both online and in-store purchases, except Sale items. You have 14 days to return Sale items bought online, unless otherwise stated; exclusions apply.

You have 14 days to notify us if you want to return sale items bought online. Go to your Account page and select the items you’d like to return.

You then have a further 14 days (from the day you notify us) to return your items via your chosen method.

Please note we do not accept returns outside of the dates stated in our returns policy, above.

If all the items in your basket are Sale items and you opt to collect them from a store, in most cases you will not be able to return by post. You can, however, return these to any store free of charge.

Clothing or homeware items bought at our main clothing and home stores can only be returned at our main clothing and home stores. Outlet items bought in our Outlet stores, can also only be returned to our outlet stores. This means that they also cannot be returned at Simply Food stores, M&S Food stores or via post.

All returns should be made in their original condition – by this, we mean:

• Item(s) should be in an unworn and unused condition

• Multi-pack items must all be returned together

• 3 for 2 items can be returned individually but will be refunded based on the promotional price paid

• If the original purchase contained a free item, this item must also be returned

• Items with hygiene seals must be returned with the seals intact (swimwear, underwear, duvets, etc)

• Beauty products must be returned with their tamper seals intact

The full list of products excluded from our returns policy can be found here

Returns that are incomplete, unsaleable or do not meet these conditions may be rejected, with all or part of the original price paid withheld. Our teams will assess each return based on the above criteria to determine the suitable deductions, before refunding you the balance via an e-gift card as a goodwill gesture. Your statutory rights aren’t affected.

Items we’re unable to resell will be donated to our charity partner, Oxfam. You can find out more about our ongoing partnership here

For items bought in store:

Any clothing, home (excluding furniture) and beauty products can be taken to any ROI stores (excluding, Simply Food, or Applegreen stores) for a refund or exchange. Don’t forget to bring along your receipt.

For items bought online:

FAST, FREE, TRACKABLE returns available with our new digital returns process using the AnPost returns portal.

If you’re returning your order by post, you’ll need to generate a returns label online for free through the AnPost returns portal here.

You don’t need a returns label if you’re returning your order to one of our stores. You can use your digital order summary.

No, postal and home collection returns are free.

Full price school uniform purchases will have the standard 28 days for return.

Your statutory rights are not affected.

You have 14 days to return Sale items bought online, unless otherwise stated; exclusions apply.

You have 14 days to notify us if you want to return sale items bought online. Go to your Account page and select the items you’d like to return. You then have a further 14 days (from the day you notify us) to return your items via your chosen method.

If all the items in your basket are Sale items and you opt to collect them from a store, in most cases you will not be able to return by post.

The rest of our standard returns policy still applies.

Returns taken to our clothing and home stores will be processed the same day as your visit. Returns taken to our Simply Food take a little longer, so please allow up to 14 days for these to be processed.

The refund will be issued to the original payment card, usually within 3-5 working days; gifts will be refunded by credit receipt. If you paid using an e-gift card, we will email you within 72 hours. For orders paid for by gift card we will issue a new one to your billing address within 3-5 working days. Credit receipts are valid for 12 months in ROI stores only.

Billing Address:

You can change your billing address within 15 minutes of placing your order. Please contact customer services who will be able to do this for you.

Delivery Address:

You can change your delivery address within 30 minutes of placing your order. Please contact customer services who will be able to do this for you.

All other amends

Unfortunately, once you've placed your order we are unable to make any other amends. This means we cannot change your payment details or the quantity, size or colour of the item you've ordered. You can however cancel your order within 30 minutes of placing it.

l. Sign into your M&S account.

2. Find your order in 'Your account'.

3. Click 'View order details'.

4. Then click on 'Cancel order' next to 'Order placed date'.

5. Confirm you wish to cancel your order. You will then receive a confirmation email

If you placed your order as a guest, it is not possible to cancel your order online. Contact customer services within 30 minutes of placing your order and they will be able to cancel it for you. After 30 minutes, customer services won't be able to cancel your order. Please note: we take payment as soon as you place your order so you might be charged. Once you've cancelled, the money will be refunded to you. That should be within the day however it can take up to five working days.

We may be dealing with a high volume of customer requests - please allow a little time for the email to come through to you. If you have any concerns about an order, please contact us.

We’re sorry your order has been cancelled. There are a number of reasons why your order was cancelled. Please check your cancellation email for more information.

We’re really sorry about that. Damaged or faulty items do not need their original packaging, be unworn or have their tags in order for us to refund you. If possible, please find your receipt or e-receipt and you can still return your faulty item after our standard returns period of 28 days has passed.

To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 9pm. During busy periods, we may deliver outside of these hours.

Look out for any emails we have sent you that may contain important updates about your order. You can check the status of your order and access tracking information at any time in My Account.