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Returns & refunds

Changed your mind? No problem. Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought in store or online with a valid receipt or parcel summary document within 35 days of purchase or receipt, excluding sale items. Some items are excluded from the goodwill returns policy; this does not affect your statutory rights.


You can refund or exchange products bought online or in store with a valid receipt or parcel summary document within 35 days, excluding sale items. For sale items, you have 14 days. It’s free, and easy to return items to us

Free in-store returns


Simply take the item, along with your receipt or parcel summary, to the returns desk in your local store. Store staff will be able to help.




Return in the post


Please post any unwanted items, including the return slips from the parcel summary document, at your own cost to the address below:

Marks and Spencer Returns

Aramex, Bellinstown, Ballyboughal, Co Dublin


How do I return an Ireland order?

Ways to return:

When will I get my refund?


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