Ottoman storage divan

I bought my king size ottoman bed base which has excellent storage. But it became apparent very quickly the base was not aligned correctly. It looks cheap on this basis, which it is not. I contacted M&S to discuss and someone called to my home to investigate. But because there aren't any sideways brackets to remedy the fault, nothing will be done as its not considered a manufacturing issue. Instead it's a design fault which M&S refuses to do anything about. I am incredibly upset and disappointed - this is such an expensive item with significant design flaws. Very poor - M&S

We recently received our double divan bed and are super happy with the sturdiness and look of it. However we are confused that when you pull the ottoman up, it does not stay up on its own making it really hard to use as storage and the bed splits apart when only one side is lifted (I expected the two bases to be clipped together) so we are having to take our mattress off before pulling it up which is more hassle than it’s worth. Overall, it’s a brilliant bed and would still recommend it to people, just not if you are solely buying it for storage.

Perfect for our bedroom, gives a lot of extra storage and even with our heavy mattress (sourced separately) the ottoman is easy to lift up. The delivery men were efficient and asked exactly where I wanted it. Delivery was within a two hour time frame too. They put the headboard we bought on as well. We have been looking for some time for a king sized base with storage and this is perfect. Good value too. Colour (grey) goes with our bedroom well too.