Delivery and returns
Collect in store
- FREE Collect in store - order online for delivery to your chosen store.
- Collect from 12pm (midday) the next day.
- Collect in store exclusions:
- What can and can't I collect in store?
- £3.99 Next day home delivery* - NEW now order up until 10pm
- Free standard home delivery - get your clothing, home, beauty and wine order within 3-5 working days.**
International home delivery
Unfortunately, we cannot deliver beauty products internationally.
Collect in store is not available outside the UK
Service terms and delivery times may be amended during peak periods or sales. Please see our Help section online or ask in store at the Customer Order point for full details.
Returns and refunds
- It’s free to return your order to most of our UK stores (excluding Outlet, Simply Food and stores at service stations, railway stations and airports).
- Or you can post it back to us for free within the UK using the pre-paid label that came with your order.
- Some items, like bedding, lingerie and swimwear, can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.
Free Check You Out minis bag when you buy 2 Hero Project products. To redeem add product T231118G to your bag. With a blend of 10 gorgeously scented natural essential oils and vitamin C, this ultra-silky, dry touch facial oil helps to nourish and brighten complexions, giving you long-lasting hydration and an unforgettable glow.
THE HERO PROJECT resets the rules of the beauty industry by creating groundbreaking, effective and proven formulations that exceed your beauty expectations, all manufactured in our beauty lab right here in England. HEROES that care. All of our HEROES are never tested on animals, vegan-friendly and completely free of nasties like alcohol, parabens, mineral oil, phthalates and sulphates. All housed in sustainable and innovative packaging that’s an absolute dream to look at. HEROES you'll love. THE HERO PROJECT® is BeautyOnAMission to create a brand filled with can’t -live-without products sure to become the HEROES of your beauty routine.
- Put 2-3 drops into your hands then gently massage the oil into your face, neck and upper chest using light upward strokes
- Formula Facts: No Sulphates, No Synthetic Fragrance, No Phthalates, No Mineral Oil, Vegetarian-Friendly, Vegan-Friendly, Non-Comedogenic (Won’t Clog Pores!)
- Green facts: Against animal testing, against plastic micro beads
- Carton: Recyclable and sustainable paper
- Anti-ageing, stress, fine lines, wrinkles, spots, pigmentation, dryness and hydration
- Enriched with 10 natural essential oils, 98% natural formula
- Infused with vitamin c for added radiance
- Gives skin a luminous glow
- Last drop technology
- Non greasy
- Perfect for: Skin in need of a lit from within glow
- Saving you from: Dull, dry skin and greasy facial oils
- Hero tip: For skin that’s beaming even under makeup, mix in a few drops of glow drops into your foundation
- 1 x 10ml Hyasoft®
- 1 x 8ml Night drops™
- 1 x 8ml Glow drops®
- Hypoallergenic: No
- Fragrance Free: Yes
- Dermatologically Tested: No
- Paraben Free: Yes
- Alcohol Free: Yes
- Suitable for Vegetarians
- Suitable for Vegans
- Skin Type: Suitable for all skin types
- Skin Tone: All
Night drops™ stress less age defying elixir travel mini: Aqua (water), niacinamide, caprylic/capric triglyceride, glyceryl stearate citrate, glycerin, dimethicone, tocopherol, polyglyceryl-3 stearate, crambe abyssinica seed oil, sodium hyaluronate, hydrogenated lecithin, cetearyl alcohol, behenyl alcohol, hydroxyethyl acrylate/sodium acryloyldimethyl taurate copolymer, disodium edta, xanthan gum, citrus aurantium dulcis (orange) peel oil, citrus aurantium (neroli) flower oil, rosmarinus officinalis (rosemary) leaf oil, lavandula angustifolia (lavender) oil, pogostemon cablin (patchouli) oil, anthemis nobilis (chamomile) flower oil, vetiveria zizanoides (vetivert) root oil, phenoxyethanol, ethylhexylglycerin, limonene, hydroxycitronellal. Glow drops® dry touch facial oil with vitamin c travel mini: Caprylic/capric triglyceride, cannabis sativa (hemp) seed oil, plukenetia volubilis seed oil, argania spinosa kernel oil, tetrahexyldecyl ascorbate, pelargonium graveolens (geranium) flower oil, rosa damascena (rose) flower oil, vetiveria zizanoides (vetivert) root oil, origanum majorana (marjoram) leaf oil, daucus carota sativa (carrot) seed oil, citrus limon (lemon) peel oil, linalool, citrus grandis (grapefruit) peel oil, citrus aurantium dulcis (orange) peel oil, geraniol, citrus aurantium bergamia (bergamot) fruit oil, limonene, cedrus atlantica (cedarwood) bark oil, citronellol, citral. Hyasoft® instant moisture boost travel mini: Aqua (water), sodium hyaluronate, panthenol, acrylates/c10-30 alkyl acrylate crosspolymer, ethylhexylglycerin, phenoxyethanol, sodium hydroxide.