Our standard return policy for anything you buy from us is 35 days. This applies to both online and in-store purchases, except in case of sale items. You have 14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here.
Any clothing, home (excluding furniture) and beauty products can be taken to any ROI stores (excluding, Simply Food, or train station stores) for a refund or exchange. Don’t forget to bring along your receipt.
For food purchases, your best option is to return to the store of purchase. If this is not possible, please contact us.
FAST, FREE, TRACKABLE returns available with our new digital returns process using the AnPost returns portal.
If you’re returning your order by post, you’ll need to generate a returns label online for through the AnPost returns portal here.
You don’t need a returns label if you’re returning your order to one of our stores. You can use your digital order summary.
Simply take the item, along with your receipt or parcel summary, to the returns desk in your local store. Store staff will be able to help.
Please post any unwanted items, including the return slips from the parcel summary document, at your own cost to the address below:
Marks & Spencer
PO Box 13078, Portlaoise Mail Centre, Portlaoise, Co Laois
Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought in store or online with a valid receipt or parcel summary document within 35 days of purchase or receipt, excluding sale items. Some items are excluded from the goodwill returns policy; this does not affect your statutory rights.
For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition.
Sale items
For sale items purchased via our website, we’ll be happy to either refund or exchange an item if you change your mind within 14 days of receipt. Our refund and exchange policy for sale items purchased in store may differ and this will be made clear to you at the time of purchase.
Please choose a subject from the menu below.
