We answer all your questions about paying for your order and using promotions
We accept the following forms of payment online and over the phone:
If you’ve paid by card, your transaction will show on your bank statement as ‘Marks & Spencer’.
PayPal can be used to pay for all online orders – you just need to have an active PayPal account. You can use PayPal as part payment alongside gift cards and loyalty rewards vouchers and in conjunction with promotions and coupons.
When will my order be delivered if I use PayPal?
The same delivery times apply, regardless of how you pay.
How can I return an item paid for by PayPal?
Click here for the full details of our return instructions.
When will I get my refund?
Refunds will be processed by PayPal after we’ve received the returned item(s). Full details can be found online in your PayPal account.
Can I exchange my item(s) with PayPal?
While we are unable to directly offer an exchange on orders placed through PayPal, you are able to return the item(s) for a refund and place a new order online.
How do I contact PayPal?
You can reach PayPal by visiting www.paypal.com/uk/smarthelp/contact-us. M&S is unable to answer any queries related to PayPal payments.
We accept the following forms of payment in store:
Unfortunately, we can’t accept credit receipts online as they have barcodes that can only be scanned in store.
We do accept gift cards online as a form of payment.
Before shopping at marksandspencer.com/ie please ensure you have sufficient funds on your One4all card to pay for all the items in your basket as you are not able to use a second form of payment. Online orders are limited to €50.
Shopping as a guest user
When you arrive at the Payment Details screen, select Visa from the ‘Card type’ dropdown. Enter your 16 digit One4all card number, expiry date and the CVV2 number from the back of your One4all card. You can then enter the rest of the details as required and complete the transaction.
Shopping with your M&S.com account
When you arrive at the Payment Details screen, click on ‘Add a new card’. Select Visa as the card type and enter your 16 digit One4all card number, expiry date and the CVV2 number from the back of your One4all card. The click ‘continue’. You can then enter the rest of the details as required and complete the transaction.
Please check the terms and conditions of the promotion codes you wish to use to see if they can be used in conjunction with other offers.
Please check the terms and conditions of the offer to find out when the promotion code expires.
To use your staff discount online, you’ll need to follow these steps:
Please choose a subject from the menu below.