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Shop your way

The way customers shop has changed – so M&S has been changing too. We’re here for customers online and in store with amazing new products and services to help you shop your way.

If you are in store, make sure you pick up our guide on our best picks for the brighter days ahead. You can also view our full in-store brochure online.

Your M&S Family

Stores

  • To help keep all our customers and colleagues well, our stores will have additional social distancing measures in place. Please be kind and give everyone space.

    Colleagues across our stores and supply chain have been provided with additional hygiene products to use and extra cleaning is taking place to keep up our excellent standards for you and our teams.

  • It is mandatory for customers to wear face coverings in stores across the ROI, with the exception of young children or people with certain health conditions.

    M&S colleagues are required to wear face coverings in Republic of Ireland. As with customers, the government has made some exceptions for colleagues.

    In our M&S cafés, it is a legal requirement to wear face coverings when not seated. Customers do not have to wear face coverings when seated to eat or drink.

  • Check the opening times of your local stores with our store finder.

     

  • If you need to shop for yourself, family or someone in need of extra support, you can find local opening times here

Order and delivery

  • Due to COVID-19 you may experience some delays to your order's delivery and currently we are unable to offer nominated delivery.

  • We have now introduced contact-free home delivery for all clothing, home orders. This gives the option of no hand to hand contact and the driver can leave the delivery safely at your door.

    You do not need to take any action to enable this. Our couriers are offering this as standard.

    When the parcel has been left safe, a message will be sent from the carrier or a card will be left to advise of the leave safe location.

    When placing an order, please ensure that up to date contact details are added to your account so the carrier can keep you informed on what time and where your order will be delivered.

  • We are closely following expert health guidance and have put in place additional social distancing and extensive hygiene measures to keep all of our hard-working colleagues healthy and well at work. This includes changes at our distribution centre, which supports our online and delivery operations.

    To help support good personal hygiene, we have installed hand sanitisers across our site and increased access to handwashing facilities. We closed our distribution centre to external visitors and, as our facility is highly automated, it means we need fewer colleagues on site than manual warehouses. We have taken additional steps to minimise contact for those in the building. For example, we have closed alternate work stations to ensure colleagues are spaced further apart when working and we have opened up different entrances and exits to enable colleagues to maintain social distancing as they move around and leave the site.

    We have also made some changes to our processes and tasks to help keep up good social distancing practices.

  • We are closely following expert health guidance and have put in place additional social distancing and extensive hygiene measures to keep all of our hard-working colleagues, including our furniture delivery teams, healthy and well at work. This has included making some changes to our processes and tasks to help keep up good social distancing practices and supporting personal hygiene with increased access to handwashing facilities and hand sanitisers across the furniture warehouse.

    To help support this, we have made the following changes to customer deliveries and collections:

    • All deliveries and collections are contact-free, and we ask for your support in maintaining a 2-metre distance from our furniture delivery team.
    • Your delivery will be made to a room of your choice (unless specified as “delivered to your order”), providing social distancing can be maintained. Our delivery crews are currently unable to provide unpacking and assembly services. We apologise for any inconvenience.
    • We will not be asking you to sign on our handheld device to accept delivery, instead we will take a photograph of the item in your home as evidence of delivery.
    • We will make contact on the day of delivery to confirm it is still convenient.
    • We have safely resumed our Furniture Collection service and Disposal service
    • We are happy to collect your furniture from the room it is currently in, provided social distancing can be practiced.
    • If it is practical and safe to do so, please move the item to a convenient and accessible location close to your front door. This will help us to minimise the time we are in your home.
    • Our delivery and collection service may be subject to change due to government and local lockdowns, thank you for your understanding.

Returns

Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in case of sale items where you have 14 days to return (exclusions apply)

If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an a full refund. This does not affect your statutory rights. Please click here for further details.

If you have an issue with the quality of a product purchased from us, please click here.

Food

We have longstanding relationships with the farmers, growers, manufacturers we work with. Now, as ever, you can be confident that the food you buy from M&S is responsibly sourced and we are continuing to support and invest in our supplier partners to deliver trusted value every day.

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Shop your way