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Covid-19 Information for our Customers

Throughout our history M&S, our customers, and the communities we serve, have faced challenges big and small and come through them all by supporting each other and working together.

Now, as ever, the entire M&S team – across our stores, our support centres, our warehouses and in our supply chain – is working tirelessly to deliver for our customers. We’d like to say a huge thank you to all our colleagues for their dedication, and also to you, our customers, for your loyalty and understanding during these exceptional times.

However, as events unfold, M&S is here to help and we have already put in place new measures to support our customers and colleagues.

Please keep visiting this page for the latest information.

Our stores

  • Colleagues across our stores and supply chain have been provided with additional hygiene products to use and extra cleaning is taking place to keep up our excellent standards for you and our teams.

    For the safety of our colleagues and customers, we have made the decision to temporarily stop some close-contact services in our shops. Our expert fitters are still available to advise customers on the right styles and sizes for you, but we have paused our cubicle-based bra and suit fit services.

    We have also removed all testers from our Beauty departments for your safety.

  • Our priority is to support and serve as many customers as possible. We plan to operate normal working hours across our store network, but will keep our store finder up to date to reflect any local changes.

    We have temporarily closed all coffee shops with the exception of Grafton Street Express, Blackrock, and Dublin Omni Park Foodhall, which are serving takeaway coffees only, but this is subject to change.

  • If you need to shop for yourself, family or someone in need of extra support, you can find local opening times here

  • Supporting our customers and communities during this difficult time is our number one priority. We want to make sure everyone has access to the items they need, so we are setting aside the first hour of trading on certain days for our older and vulnerable customers, and for our brilliant HSE and emergency workers.

    For older and vulnerable customers, this will start on Friday 20th March, and going forward after that, on Mondays and Thursdays. For HSE and emergency workers, this will be Tuesdays and Fridays. Please visit www.marksandspencer.com/ie/stores to find out the opening times of your store. Please note, this does not include our franchise store in Heuston Station.

    We ask our other customers to respect this request, as it’s the kindness and support we show each other that will get us through this.

Order and delivery

  • Our free next day delivery and Click and Collect service remains unchanged. Order by 12pm and we’ll deliver your order tomorrow.

  • We have now introduced contact-free home delivery for all clothing, home orders. This gives the option of no hand to hand contact and the driver can leave the delivery safely at your door.

    You do not need to take any action to enable this. Our couriers are offering this as standard.

    When the parcel has been left safe, a message will be sent from the carrier or a card will be left to advise of the leave safe location.

    When placing an order, please ensure that up to date contact details are added to your account so the carrier can keep you informed on what time and where your order will be delivered.

  • Furniture delivery lead times are significantly affected and might change, so once you’ve ordered, we’ll be in touch regarding a delivery date. Our delivery team will deliver furniture to your doorstep, but will no longer unpack and install it in your home, nor offer furniture disposal. Thanks for understanding – please practise social distancing when accepting deliveries.

Food

We have longstanding relationships with the farmers, growers, manufacturers we work with. Now, as ever, you can be confident that the food you buy from M&S is responsibly sourced and we are continuing to support and invest in our supplier partners to deliver trusted value every day.

Colleagues from our Clothing & Home team are joining our Food teams so we can continue to give the magic and sparkle service you rely on at M&S despite increased demand.

Returns

  • We’ve increased the return period on anything you buy with us from 35 days to 90 days. This applies to both online and in-store purchases, except in the case of sale items. We hope this helps reassure you during this difficult time.