Legal & ethical policies

Activation

The minimum and maximum activation amounts are as follows:

Redemption

• Gift cards and e-gift cards can be redeemed at M&S stores in the United Kingdom, ROI and the Channel Islands (including outlet, railway, motorway and airport stores, but excluding Jersey, BP connect and Applegreen stores and M&S Opticians locations) and online at marksandspencer.com (marksandspencer.com/ie for Republic of Ireland).
• They may be used to purchase goods of a higher price than the amount on the card, on payment of the difference.
• Cannot be exchanged for cash or used to pay for M&S Bank services, products or outstanding card balances, made to measure shirts, personalised cards, M&S Energy, to buy another gift card, e-gift card, or to pay Clearpay instalments.
• Cannot be used on Ocado.com
• A maximum of ten gift cards or e-gift cards/voucher codes (or a combination of) can be redeemed in any one transaction online.
• If any item purchased with a gift card or e-gift card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the card.
• If you do not spend the entire balance on the gift card /e-gift card, the remaining balance will be updated after each transaction. If spent in store, the remaining balance is shown on your printed till receipt.

Period of validity

• Gift cards and e-gift cards are valid for 48 months from the last transaction (which includes the initial card load, adding or spending funds, or balance enquiries). Gift cards and e-gift cards issued in the Republic of Ireland are valid for 60 months from the last transaction

Any remaining balance will be cancelled on expiry of the validity period.

Balance enquiries can be obtained online or by calling 0333 014 8777 for the UK and Channel Islands (local rates apply) or 01556 9243 for ROI (mobile rates may vary).

Should be treated as cash; they are not cheque guarantee, credit or charge cards. M&S will not accept liability for lost, stolen or damaged cards.

Cancellation

• Cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.
• Under the Regulations, (as outlined above), if you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order for either a gift card or an e-gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Further details are set out above. Please note that if you cancel a gift card you will not be required to return the physical gift card to M&S.

Gift cards purchased in ROI and Channel Islands

• Gift cards and e-gift cards purchased in the Republic of Ireland and the Channel Islands can be used in UK stores. Where necessary, our systems will convert Euro card balances to Sterling using a regularly updated exchange rate.

Changes to the Gift Card Terms and Conditions

M&S reserves the right to amend the terms and conditions of gift cards and e-gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights