Free home delivery over 1 200 Kč
Hassle free returns
Click & Collect available
STANDARD DELIVERY: 3–5 working daysCZK 85FREE for purchases over CZK 1,200
IN-STORE COLLECTION: 3–5 working daysFREE
During public holidays and peak shopping periods, delivery may take longer than usual.
At the moment, cash on delivery is not available for any of the available delivery methods, including delivery to a store.
All orders placed through the e-shop must be paid for in advance.
If advance payment is not convenient for you, you can check product availability at your chosen store and reserve the item via the Click & Collect service. The reservation is non-binding and payment can be made when collecting the item.
You can make a reservation here:
We are unable to deliver to PO Box addresses.
An order can be cancelled within 30 minutes of being completed by clicking the “Cancel order” option on the order page in the “My Account” section. If this option is no longer displayed, we have already started preparing your order for dispatch and we are unable to cancel it.
In this case, we will continue to attempt delivery of your order, but we recommend that you refuse to accept the delivery. The goods will then be returned to the distribution centre. A refund will be processed once the goods have been received back at our warehouse.
No, there are currently no additional customs duties or taxes to pay. The price you pay is final.
Orders placed from 30 June 2026 onwards are shipped from Czech warehouses. You will no longer be asked to complete a customs declaration form, as may have occasionally happened in exceptional cases in the past.
In most cases your entire order will be delivered at the same time, however it may be in separate parcels due to product availability.
If any item was missing from your shipment, please contact us here.
You can track the progress of your order here
Once your order is ready for collection at your chosen store, you will receive an email. Your order will be available for collection from midday on that day. We will hold it for up to 7 days.
If you have received a delivery notification from the carrier but have not yet received one from us, it is possible that we have not yet processed the order in our system as ready for collection.
To collect your order at the pickup location, simply provide your order number and the recipient's name.
You will have 7 days to collect your order. If your order is uncollected, it will be sent back to the distribution centre and you will receive a full refund for the goods. This may take up to 28 working days.
No changes can be made after an order has been placed
If you entered an incorrect shipping address, contact details, or added the wrong items to your order, please cancel your order as soon as possible and place a new one. Once an order has been placed, it cannot be modified.
You can cancel your order within 30 minutes of placing it by clicking "Cancel Order" on your order page under "My Account." If this option is no longer available, we have already started preparing your order for shipment and are unable to cancel it.
In this case, we will still attempt to deliver your order. We recommend refusing the delivery so that the package is returned to us. Your refund will be processed once the returned items have been received.
If you would like to explore delivery change options, we recommend contacting your local carrier directly.
The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.
It is not necessary. You can complete your order on our website without registering, as a guest. Therefore, there is no need to create an account in order to make a purchase. However, you will need to provide certain mandatory personal details to process your order.
If you would like to shop as a guest, add the selected items to your basket and, when proceeding to checkout, choose the option “Continue as a guest”.
Registration for the e-shop is separate from registration for the M&S Club. At the moment, a separate registration is required for each of them.
Through the e-shop, you can at least collect points on your M&S Club loyalty card, which will then be reflected in the quarterly statement. You can enter your card number in the “Loyalty number” section.
The Czech Republic has a different product range compared to the United Kingdom due to a variety of commercial factors. The selection of standard products is tailored to the demand of the local market as well as logistical and distribution capabilities. All M&S products available for the Czech market can only be ordered through this website. Products from the UK version of the e-shop cannot be ordered or shipped to the Czech Republic.
If you would like to have products delivered to the United Kingdom, please place your order through www.marksandspencer.com.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
1. To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g. tops, pants, dresses etc).
2. Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
3. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, MasterCard, American Express (CZK not available), JCB), TrustPay and PayPal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
4. Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
It is not possible to place orders or ship goods to the Czech Republic from the UK version of the e-shop.
If you would like to have goods delivered to the United Kingdom, please place your order via the UK site www.marksandspencer.com.
Under EU law, you have the right to cancel most online purchases within 14 days of receiving your order, without needing to give a reason. To begin your withdrawal request, please follow this link Global-e Help Center Right of Withdrawal page. Once submitted, you’ll receive instructions on how to return your items and complete the process. Please note that you will be responsible for the cost of return shipping.
Unused goods can be returned within 28 days of purchase. The goods do not need to be in their original packaging, but they must be securely packaged.
You can find the store map here.
Any products purchased through the e-shop can be returned to our stores FREE OF CHARGE within 28 days of purchase, regardless of the delivery method used for the order. Simply bring the goods to the store, provide your order number and state the reason for the return.
To return goods in-store, simply bring the goods, provide your order number and state the reason for the return.
For our customers’ convenience, we offer the option of returning goods using a carrier of your choice. Customers can therefore send their parcel to our warehouse using the carrier that is most convenient for them.
To return goods, generate the shipping documentation with the required delivery details in the returns system (select the “Own transport” option) and arrange the shipment according to the instructions of your preferred carrier. The entire process is managed independently by the customer and is not organised by us.
The cost of this return method is determined by the price list of the selected carrier and is paid by the customer.
For maximum convenience, we currently offer prepaid returns via our contracted carrier GLS.
To return goods via GLS, generate the shipping documentation in the returns system (select the “GLS return” option) and arrange the shipment according to the instructions provided on the label.
The cost of returning goods via GLS is CZK 150. You do not need to pay the prepaid return fee separately; it will be deducted from your refund. By using the GLS return label, you agree to the return costs being deducted from the refund for the returned goods.
If you have received a faulty or incorrect item, please contact us and we will resolve the matter with you.
Please note: even as a gesture of goodwill, we are unable to accept refunds for underwear, unwrapped bedding, or face masks.
In-store returns
If you returned your items in a store, you should receive your refund within 5 working days.
Returns via postage
Processing a return may take up to 21 working days. Once your refund has been issued, we will send you a confirmation email.
If you feel that your refund is taking longer, please find below a few tips on how to easily track the payment:
If you are still unable to locate your refund, please contact us. here
We are sorry that you have received goods that do not meet M&S quality standards.
If the item you purchased is damaged or faulty, we will be happy to provide you with a refund. In accordance with Czech legislation, we accept returns of goods that are defective or damaged up to 2 years from the date of purchase.
Please send us a photo of the product or packaging with the damage clearly visible to the address listed in the “Contact us” section. Alternatively, you may bring the unsatisfactory item to the customer service desk at any of our stores.
To process a claim, we will require the following information in both cases:
If you still wish to keep the item, please place a new order or check its availability in stores via https://marksandspencerstore.cz/cs/, where you can also reserve the product if it is available.
If it seems that your refund is taking longer than expected, please see the tips below on how to locate the payment:
We’re sorry but we’re not currently selling gift cards or vouchers on our International website.
No, a gift card purchased in a physical store can only be redeemed in stores.
No. We’re sorry but we don’t currently accept gift cards on our International website.
Please click here to view our size guides.
We currently do not offer our own food delivery service. However, you can order M&S food products through the Rohlík.cz service:
Alternatively, you can check the availability of selected products and, if available, reserve them in advance at a specific store through the Click & Collect service
We are unable to deliver branded cosmetics, flowers and wine internationally due to legal, logistical and licensing restrictions. The same applies to children’s toys and books.
The Czech Republic has a different product range compared to the United Kingdom due to a variety of commercial factors. The selection of standard products is tailored to the demand of the local market as well as logistical and distribution capabilities.
You can find all information about M&S Klub membership on the website here.
Registration for the e-shop is different from registration for the M&S Klub. At the moment, separate registrations are required for each.
Through the e-shop, you can still collect points on your M&S Klub loyalty card, which will then be reflected in your quarterly coupons. You can enter your card in the section Your Account > Profile > Edit > Loyalty Number.
Registration for the e-shop is different from registration for the M&S Klub.
Your loyalty card must be added manually to your e-shop profile in the section Your Account > Profile > Edit > Loyalty Number.
It is not possible to credit historical orders to the card retroactively.
At the moment, coupons, vouchers, or other M&S Club benefits cannot be redeemed on the e-shop.
However, you can still collect points on your M&S Klub loyalty card through the e-shop, which will then be reflected in your quarterly coupons. You can enter your card in the section Your Account > Profile > Edit > Loyalty Number.
No, Sparks is a loyalty programme intended for the UK market. Therefore, the Sparks card cannot be used on the Czech e-shop.
At the same time, please note that the M&S Club loyalty card can be used exclusively in stores in the Czech Republic. Through the e-shop, you can still collect points, which will then be reflected in your quarterly coupons. You can enter your card in the section Your Account > Profile > Edit > Loyalty Number.
Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.
Currently no payment details can be stored on your account.
The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
20% off women's wear when you spend over 799 CZK. The discount does not apply to lingerie. Excluding selected brands, collections, products and already discounted items. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-cz. Cannot be used in conjunction with any other promotion, offer or discount code. Promotion applied at checkout and does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Receive 10% off on your first order on womenswear, menswear, kidswear, lingerie and home furnishings when you sign up to receive our emails. Offer valid at marksandspencer.com/en-cz only. Subject to availability. Discount will be shown at checkout. Please check relevant delivery terms and conditions online. Offer does not apply to delivery charges. Eligible products must have the same delivery address for promotion to apply across all items. Offer strictly non-transferable. Refunds will take into consideration the discount. Marks & Spencer reserves the right to reject this code with reasonable cause.
We accept mWe accept all major credit/debit cards (Visa, Mastercard, American Express (not available in CZK), Diners Club), TrustPay, Apple Pay, Google Pay, and PayPal.
Cash on delivery (COD) is not available for orders delivered to a store; payment must be made in advance.ajor credit/debit cards (Visa, MasterCard, American Express (KC not available), Diners Club) TrustPay, Apple pay, Google pay and PayPal.
At the moment, cash on delivery (COD) is not available for any of the available delivery options, including delivery to a store.
All orders placed via the e-shop must be paid in advance.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any gift cards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
Your VAT receipt will either be included in your parcel or you will receive it electronically.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage. If your promotional discount isn’t showing, please follow these steps:
M&S stores in the Czech Republic are operated by our local M&S team in the Czech Republic.
You may have your orders delivered to our stores, where they can also be returned in accordance with our returns policy.
Returns policy
Orders placed via the e-shop cannot be paid for on delivery (cash on delivery).
The current network of M&S stores, along with their offer, can be found here.
Changed your mind? That’s fine… We’re happy to exchange or refund.
Accessibility Statement
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include:
The Marks & Spencer website has been designed to be compatible with the following browsers:
The M&S website (www.marksandspencerlondon.cz) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
For the latest opportunities please click here
We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products. Please click here for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self-audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A here.
There are links to the size guides on our product pages. You can also find our full list of size guides here.Size guides
Marks and Spencer Czech Republic a.s.
M&S Loyalty Klub and Customer Support – Marks and Spencer Czech Republic
Václavské náměstí 793/36, Nové Město
110 00 Prague 1, Czech Republic
Email: klub@marks-and-spencer.cz
Phone: +420 771 272 399 (weekdays only, 8:00–16:00)
Your customer enquiries are handled by Johanka; she is not an artificial intelligence. You can reach her by phone on weekdays between 8:00 and 16:00. If she is unable to take your call during this time, she will call you back.
Please note that it can take up to 14 working days for your return to be received at our warehouse. We will then process your refund within 7 working days of receiving the products at our warehouse. We will send you a confirmation email once we’ve refunded you. click here.
Please contact our Customer Services team so we can advise you on the next step to take. Please click here to find our contact details.
Just Tap and 'Add to Home Screen'
Speed up your shopping experience by adding M&S to your home screen!