Add a little sunshine to your cold-weather look with our winter-bright knitwear
Shop cardigans & sweaters
Buy one, get one half price on women’s nightwear
Winter calls for one of our luxurious new dressing gowns or pyjama sets
Shop dressing gowns
From hosiery with Heatgen tech to leggings and vests, it’s the perfect time to love your base layer
This way: essential M&S shoes, trousers, shirts, socks and more
Shop formal shirts
Buy one, get one half price on men’s nightwear
Layer your little one in our adorable baby bodysuits
From newborns to pre-schoolers, bring on the Christmas cuteness
Keep them extra snug this winter with thermals with boys and girls
Shop boys’ thermals
Shop girls’ thermals
Beat the chill in fabulously vibrant jumpers for kids
Shop boys’ knitwear
Shop girls’ knitwear
Hibernate in comfort and style with winter-ready bedding and super-soft pillows
Shop all bedding
Shop duvets & pillows
With cookware and crockery made for weekday dining and weekend entertaining
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Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
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Alternatively, if you’ve placed your order as a guest:
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
1. To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g. tops, pants, dresses etc).
2. Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
3. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, MasterCard, American Express (CZK not available), JCB), TrustPay and PayPal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
4. Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.
We offer FREE delivery to select M&S click and collect stores and free delivery to home, for orders over 950 Kč. We also offer free express delivery for orders over 1500 Kč. Free delivery excludes Christmas hampers orders and orders placed outside of this website.
STANDARD DELIVERY (4-7 business days) – Free for orders above 950 Kč, otherwise a delivery charge of 125 Kč is applied to your order.
EXPRESS DELIVERY (2-3 business days) – Free for orders above 1500 Kč, otherwise a delivery charge of 260 Kč is applied to your order.
FREE DELIVERY TO STORE (4-7 business days) – The select M&S click and collect stores are:
No, there are no customs duties to be paid when buying goods coming from within the European Union.
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
We accept major credit/debit cards (Visa, MasterCard, American Express (CZK not available), JCB) TrustPay, PayPal and Apple Pay on iOS devices.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any gift cards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
Your VAT receipt will be included in your parcel.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
We offer 3 simple and convenient ways to return all or part of your order:
1. FREE returns to select M&S click and collect stores. Learn more
2. Returns via a Returns Hub.Learn more
3. Self-postage return to the UK.Learn more
Our returns policy:
You may return unused products within 35 days of placing your order with a parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged. Please note that we can’t accept goodwill refunds for the following items:
Earrings, hampers, duvets*, pillows*, bra accessories, lingerie (not including bras), swimwear*, toiletries*, non-M&S branded toys and gifts*, non-M&S branded luggage and personalised items and any products with a seal where the seal is broken. These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).
*Please note that these products and electronic items can only be returned under our goodwill policy if they are unopened and have the security seal intact.
Some of these items may have their own terms and conditions which will be provided to you at the time of purchase.
This does not affect your statutory rights.
You will need your Order ID and the email address associated with your M&S Czech Republic account to select your return option.
Please contact us and our customer service team will sort this for you.
How does it work?
We offer you the option to return any items purchased on www.marksandspencer.com/cz to select click and collect stores free of charge. Please see the select stores below:
Refunds cannot be processed at click and collect stores. Please return your parcel to one of the click and collect stores and we will send this to our UK warehouse for you. Your refund will be processed once your parcel has reached our UK warehouse. You will receive an email confirmation once your return has been processed.
How much does it cost?
There is no additional cost for you using this method.
How much will I be refunded?
You will be fully refunded for the value of the goods returned; you will not be refunded for the delivery charge (unless the goods being returned are faulty or you have cancelled your whole contract in accordance with your statutory rights under the Consumer Rights Directive. Please see our Terms and Conditions or any taxes you paid on your order, if applicable.
We offer you the option to drop your package at your nearest post office using a pre paid label. The cost of postage is provided at a discounted rate and will be deducted from your refund.
Simply visit our returns portal select this option and fill in your details.
You'll be able to print a pre-paid shipping label directly from the Returns Portal.
Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel.
Then drop your parcel straight into a Post Box or at your local Post Office.
The returns label and returns note is valid for one parcel only.
Your refund will be processed once your parcel has reached our UK warehouse.
The cost of your return will be deducted from your refund and will vary based on the size and weight of your returns parcel. M&S will subsidise a portion of the returns cost and the remaining cost will be deducted from your refund.
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (except as set out below) or any taxes you paid on your order, if applicable.Please note that:
(a) If you are returning faulty goods, we will refund you for the cost of the goods and your original shipping costs. We will not charge you for the returns.
(b) If you have cancelled your contract in accordance with your statutory rights under the Consumer Rights Directive, and you return your whole order, we will refund you for the cost of the goods and your original shipping costs (up to the value of standard delivery). The cost of the return will be charged. Please see our Terms and Conditions for further details.
Simply use our returns portal to print a returns label and returns note. You will then be able to return all or part of your order at your own cost through your preferred carrier. To create a returns label, visit our returns portal select this option and follow the instructions. Please note, the returns label and returns note is valid for one parcel only.
You are responsible for the cost of the returning the order through your own choice of carrier; the cost of shipping will be dictated by the carrier.
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (except as set out below) or any taxes you paid on your order, if applicable. Please note that:
(a) If you are returning faulty goods, we will refund you for the cost of the goods and your original shipping costs. If evidence of the return costs are provided, we will also reimburse these.
(b) If you have cancelled your contract in accordance with your statutory rights under the Consumer Rights Directive, and you return the whole order, we will refund you for the cost of the goods and your original shipping costs (up to the value of standard delivery). You will have to bear the cost of returning the goods to M&S. Please see our Terms and Conditions for further details.
It can take up to 21 business days (up to 14 days for your return to be received at our warehouse and up to 7 working days to process the return). We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to the original payment method used when placing your order.(i.e. card, PayPal account).
Please note that if you cancel your order in accordance with your statutory rights under the Consumer Rights Directive, within 14 days from the day on which you communicate your cancellation of the contract, you need to send back the goods to us or supply evidence of having sent the goods back.
Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.
Our extended Christmas returns policy is valid from 8 October 2018 and you’ll have until 13 January 2019 to return purchases bought during this time. Normal exclusions apply.
Please click here to view our size guides.
We are able to offer the ability to leave a gift message within the Checkout process of your order.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.
We have looked at offering a full online food offer but do not intend to build that capability at present.
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
There are links to the size guides on product pages. You can also find links to all product size guides below:
We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self-audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A
For the latest opportunities please click here
By email: click here.
By telephone: 00420225985774*; open 8am – 11pm CET (7am - 8pm UK time), 7 days a week.
*Local rate number if calling from a landline. Please note, customer service line is currently English speaking only.
Marks & Spencer Plc,
PO Box 3001,
For information on how to return items please click here
Please note that it can take up to 14 working days for your return to be received at our UK warehouse. We will then process your refund within 7 working days of receiving the products at our UK warehouse. We will send you a confirmation email once we’ve refunded you.
Please contact our Customer Services team so we can advise you on the next step to take. Please click here to find our contact details.
Selected clothing items can be lengthened or shortened (e.g. sleeves and legs) as per your liking. Available only in select stores.
In Lingerie, our trained experts are on hand to help you get just the right size bra. Available only in selected stores.
M&S gift vouchers are the perfect choice, whatever the occasion. Treat your loved ones to a gift of their choice from across the Marks & Spencer range - stylish clothing, beautiful accessories, gourmet food. Our gift vouchers are welcome in all our stores and have no expiry date but cannot be bought or redeemed online.
Changed your mind?
We’re happy to exchange or refund.
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Sign up to our new Czech Republic site and receive 10% off your first order. Plus, you’ll be the first to hear about our new collections and special offers