Free home delivery over 1500 Kč
Hassle free returns
Click & Collect available
We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self-audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A
For the latest opportunities please click here
By email: click here.
Our contact centre line 00420225985774* will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.
*Local rate number if calling from a landline. Please note, customer service line is currently English speaking only.
Marks & Spencer Plc,
PO Box 3001,
For information on how to return items please click here
Please note that it can take up to 14 working days for your return to be received at our warehouse. We will then process your refund within 7 working days of receiving the products at our warehouse. We will send you a confirmation email once we’ve refunded you. click here.
Please contact our Customer Services team so we can advise you on the next step to take. Please click here to find our contact details.
Currently no payment details can be stored on your account.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
You can now enjoy loyalty promotions online. In order to redeem online you need to:
1. Log into your e-shop account
2. Ensure you have added your loyalty card number
3. Add items on club promotion to your basket and enjoy the added discount
4. Be sure to check if the discount has been applied at checkout
Click here to sign up for M&S Club
We accept major credit/debit cards (Visa, MasterCard, American Express (KC not available), Diners Club) TrustPay and PayPal.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any gift cards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
Your VAT receipt will either be included in your parcel or you will receive it electronically.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
Receive 10% off on your first order on womenswear, menswear, kidswear, lingerie and home furnishings when you sign up to receive our emails. Offer valid at marksandspencer.com/en-cz only. Subject to availability. Discount will be shown at checkout. Please check relevant delivery terms and conditions online. Offer does not apply to delivery charges. Eligible products must have the same delivery address for promotion to apply across all items. Offer strictly non-transferable. Refunds will take into consideration the discount. Marks & Spencer reserves the right to reject this code with reasonable cause.
We’re sorry but we’re not currently selling gift cards or vouchers on our International website.
No. We’re sorry but we don’t currently accept gift cards on our International website.
Please click here to view our size guides.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.
We have looked at offering a full online food offer but do not intend to build that capability at present.
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
There are links to the size guides on product pages. You can also find links to all product size guides below:
All existing delivery options are available and will be displayed at checkout.
These brands are fulfilled from a different warehouse and therefore will arrive in a separate parcel to any other M&S items you order at the same time.
The standard M&S refund policy applies to all these brands.
Currently, these products are online only.
JACK & JONES
To help you shop with confidence this season, our Christmas returns policy is valid from 4 October 2021 until 5 December 2021. Any purchases made online between these dates can be returned up until 10 January 2022. For purchases made from 6 December 2021, our normal refund policy applies.
You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.
1. FREE instant returns in selected M&S click and collect stores.
The select M&S click and collect stores can be found here.
2. Tracked postal returns
A standard returns fee of 150.00 Kč will be charged and deducted from the value of your refund.
Return your parcel by creating a return label through our return portal here.
Please enclose the Returns Merchandise Authorisation form in your parcel; attach the returns label to your parcel and drop off at your nearest postal service. Please get a receipt as proof of postage.
3. Standard courier returns
Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note here.
Schedule your pick-up here. Please get a receipt as proof of postage.
4. Express returns
5. Self-postage return to the UK
6. Click Away returns
The products purchased by Click away service can be returned/changed within 35 days at the stores, where this service is available. You can also return the products purchased online at these stores.
The products purchased at the stores before 24th December 2020 will be possible to return/change/refund once we open the Clothing sections. The period for this will be prolonged for the number of days for which the stores were closed.
Please contact us If you need to return a faulty or incorrect item.
Note: we cannot accept goodwill refunds for bra accessories, earrings for pierced ear, open bedding or face coverings.
Return in store
We can now process returns instantly in click and collect stores. Customers should receive their refund within 2-5 working days.
Return via postage
It can take up to 21 working days to process your return.
We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by Global-E, our international sales facilitation and fulfilment partner.
Please contact us and our customer service team will sort this for you. In accordance with Czech law, we will accept returns for faulty or damaged items up to 2 years from date of purchase.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.
To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to email@example.com. Please also include the following detail so we can help:
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
1. To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g. tops, pants, dresses etc).
2. Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
3. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, MasterCard, American Express (CZK not available), JCB), TrustPay and PayPal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
4. Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.
STORE COLLECTION: 8-10 working daysFREETo locate the click and collect stores, please visit our store finder
STANDARD TRACKED DELIVERY: 8-10 working days129 KčFREE when you spend over 1250 Kč
EXPRESS DELIVERY:4-5 working days<299 KčFREE when you spend over 3500 Kč
No, there is no additional customs duties or tax to pay now the UK has left the EU.
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.
You can track the progress of your order here
If you order for the store collection or Express delivery, please note due to new rules for import of online orders from non-EU countries you may now be required to complete a 2 step process with local customs and our delivery partner, DHL.
DHL will email you directly if required. Follow the link from their email and select ‘Shipment for Private individuals’ and continue to read through the terms and conditions and select 'I declare that I have familiarised myself…'. Please note that there is no additional fee for you to pay and the notice that Advance payment will be charge is not applicable.
This begins the process:
1. EORI number
· To request an EORI number, click on the link
· This will open another window. Complete the form with your details which will generate a EORI number, displayed at the top of the page. Copy the EORI number and go back to the DHL website.
· Paste the EORI number into the EORI box and fill out the other 2 boxes with the necessary information and continue.
2. Customs clearance method
· From the drop down options select 'Online purchase or other' and continue
3. Payment confirmation, invoices and freight
· Download and check the documents are correct for your purchase, confirm and continue
4. Description and other notes
· You will need to enter the description and material for each item using the description and materials that are on the downloaded invoice to then continue
5. Summary and contact information
· Confirm the details are correct and select 'I declare I have familiarised myself with the terms of shipment…' to then 'Finish and submit for customs clearance'.
You will receive an email when your order is available for collection in your selected store. Your order will be available to collect from midday that day. We will keep hold of it for up to 7 days.
You will need to show photo identification when collecting your order. If someone else is collecting an order on your behalf, they will also need to provide the order number.
You will have 7 days to collect your order. If your order is uncollected, it will be sent back to the UK distribution centre and you will receive a full refund for the goods. This may take up to 28 working days.
We have temporarily closed our five remaining trading stores in Fenix, DBK, Melantrich, Smichov and Chodov. All of our 16 stores in the Czech Republic will remain closed until the National Lockdown is lifted and non-essential retail can re-open again.
In the meantime, our full Clothing and Home range is available here and you can shop for some of your M&S Food favourites on the Marketplace Rohlik.cz
We look forward to welcoming you back into our stores very soon.
M&S stores in Czech Republic are run by our local M&S Czech team.
In partnership with our local M&S Czech team, M&S offers a free click and collect service to select stores, which gives customers the option to deliver and return orders placed on marksandspencer.com/en-cz to these stores.
To locate the click and collect stores, please visit our store finder
Selected clothing items can be lengthened or shortened (e.g. sleeves and legs) as per your liking. Available only in select stores.
In Lingerie, our trained experts are on hand to help you get just the right size bra. Available only in selected stores.
M&S gift vouchers are the perfect choice, whatever the occasion. Treat your loved ones to a gift of their choice from across the Marks & Spencer range - stylish clothing, beautiful accessories, gourmet food. Our gift vouchers are welcome in all our stores and have no expiry date but cannot be bought or redeemed online.
Changed your mind?
We’re happy to exchange or refund.
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The measures we have taken to achieve this include:
Currently no payment details can be stored on your account.
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