We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
Please click here for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self-audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
By email: click here.
By telephone: 00420225985774*; open 8am – 11pm CET (7am - 8pm UK time), 7 days a week.
*Local rate number if calling from a landline. Please note, customer service line is currently English speaking only.
Marks & Spencer Plc,
PO Box 3001,
For information on how to return items please click here
Please note that it can take up to 14 working days for your return to be received at our UK warehouse. We will then process your refund within 7 working days of receiving the products at our UK warehouse. We will send you a confirmation email once we’ve refunded you.
Currently no payment details can be stored on your account.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
We accept major credit/debit cards (Visa, MasterCard, American Express (KC not available), Diners Club) TrustPay and PayPal.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any gift cards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
Your VAT receipt will be included in your parcel.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
We’re sorry but we’re not currently selling gift cards or vouchers on our International website.
No. We’re sorry but we don’t currently accept gift cards on our International website.
Please click here to view our size guides.
We are able to offer the ability to leave a gift message within the Checkout process of your order.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.
We have looked at offering a full online food offer but do not intend to build that capability at present.
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
There are links to the size guides on product pages. You can also find links to all product size guides below:
Returns are easy, you may return unused products within 35 days of purchase.
We have increased the return period on anything you buy with us from 35 days to 90 days. We hope this helps to reassure you during this difficult time.
FREE returns to select M&S stores.
We offer you the option to drop your package at your nearest post office using a pre-paid label. The cost of postage is provided at a discounted rate and will be deducted from your refund.
150 Kč will be deducted from your refund.
Self-postage returns to the UK
Please contact us If you need to return a faulty or incorrect item.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.
It can take up to 21 working days to process your return.
We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method used when placing the order.
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
1. To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g. tops, pants, dresses etc).
2. Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
3. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, MasterCard, American Express (CZK not available), JCB), TrustPay and PayPal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
4. Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.
We are currently experiencing some delays in our delivery network through certain routes. We are working hard to resolve these issues and apologise for any inconvenience this may cause. If you do need to contact us details can be found here.
Certain delivery routes may be temporarily unavailable. All options available will be shown at the point of checkout.
Certain stores are currently not available for Click & Collect orders. Please check the onsite store locator for further details.
STANDARD DELIVERY: 4-7 working days
FREE when you spend over 1250 Kč
EXPRESS DELIVERY: 2-3 working days
FREE when you spend over 1750 Kč
FREE DELIVERY TO STORE: 4-7 working days.
The selected M&S click and collect stores can be found here
DELIVERY TO DPD COLLECTION POINT: 4-7 working days
FREE when you spend over 1250 Kč
No, there are no customs duties to be paid when buying goods coming from within the European Union.
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels.
Selected clothing items can be lengthened or shortened (e.g. sleeves and legs) as per your liking. Available only in select stores.
In Lingerie, our trained experts are on hand to help you get just the right size bra. Available only in selected stores.
M&S gift vouchers are the perfect choice, whatever the occasion. Treat your loved ones to a gift of their choice from across the Marks & Spencer range - stylish clothing, beautiful accessories, gourmet food. Our gift vouchers are welcome in all our stores and have no expiry date but cannot be bought or redeemed online.
Changed your mind?
We’re happy to exchange or refund.
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