M&S FOOD RANKED NUMBER ONE SUPERMARKET BY CXi
M&S Food has been Won award ranked the top spot in the Irish supermarket sector as part of the CXi Customer Experience report for 2023, jumping 30 places in the ranking since 2021.
CXI AWARDS
CX is a company that has been focusing on the scale of customer experience since 2015. Every year since then, it has published a Customer Experience report. The CX Framework is based on thousands of surveys and in-depth interviews with customers of companies across a variety of sectors to understand how they felt when they interacted with those companies.
THE TOP PERFORMING FOR CUSTOMER EXPERIENCE
M&S Food’s CXi score has risen by 13.4%, with the brand jumping more than 30 places since 2021, and ranked ninth in the overall survey, the highest ranked supermarket included in the survey.
SCAN & SHOP
The Scan & Shop feature was launched in 2022, as an integration of the Sparks loyalty scheme, which turns customers’ phones into a scanner and allows them to check out and pay on their own phone without queuing at the till.
MEET OUR IRISH SUPPLIERS
From the beef in your favourite pie to your centrepiece lamb roasting joint, all our M&S meat is sourced from M&S Select Farms that we know and trust.
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