Shopping-Delivery | Marks & Spencer CZ

Read our FAQs |Help and Support

My Delivery

Delivery options

STANDARD TRACKED DELIVERY: 5-7 working days
149 Kč
FREE when you spend over 1800 Kč

EXPRESS DELIVERY: 4-5 working days
425 Kč
FREE when you spend over 4000 Kč

STORE COLLECTION: 6–7 working days
FREE

COLLECTION POINT: 5–10 working days
119 Kč
FREE when you spend over 1800 Kč

During public holidays and peak shopping periods delivery may take longer than usual.

Can I deliver to a PO box address?

We are unable to deliver to PO Box addresses.

Order cancellation is only possible within the first 30 minutes after the purchase is complete. After this time frame, the cancellation option becomes unavailable. It's important to review your order details carefully before finalizing your purchase to ensure it meets your requirements.

Do I have to pay any customs and/or duty?

No, there is no additional customs duties or tax to pay now the UK has left the EU.

Will all my items be shipped together?

In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.

Track your order

You can track the progress of your order here

Instructions for DHL deliveries

If you order for the store collection or Express delivery, please note due to new rules for import of online orders from non-EU countries you may now be required to complete a 2 step process with local customs and our delivery partner, DHL.

DHL will email you directly if required. Follow the link from their email and select ‘Shipment for Private individuals’ and continue to read through the terms and conditions and select 'I declare that I have familiarised myself…'. Please note that there is no additional fee for you to pay and the notice that Advance payment will be charge is not applicable.

This begins the process:

1. EORI number
To request an EORI number, click on the link
This will open another window. Complete the form with your details which will generate a EORI number, displayed at the top of the page. Copy the EORI number and go back to the DHL website.
Paste the EORI number into the EORI box and fill out the other 2 boxes with the necessary information and continue.

2. Customs clearance method
From the drop down options select 'Online purchase or other' and continue

3. Payment confirmation, invoices and freight
Download and check the documents are correct for your purchase, confirm and continue

4. Description and other notes
You will need to enter the description and material for each item using the description and materials that are on the downloaded invoice to then continue

5. Summary and contact information
Confirm the details are correct and select 'I declare I have familiarised myself with the terms of shipment…' to then 'Finish and submit for customs clearance'.

Ways to pay