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Our stores are open, subject to changes in government guidelines and localised lockdowns. Check the opening times of your local stores with our store finder. Extra measures are in place to keep our customers and colleagues well. Here’s what we’re doing to help you shop with confidence in our stores.

For more information on our response to Covid-19 click here


Your M&S Family


When you arrive

There may be a queue, but a friendly colleague will be managing the flow of customers in and out of the store, to maintain social distancing

When you enter

Customers in England, Scotland and Northern Ireland must wear a face covering, in line with government guidance. Hand sanitiser will be available at the door if you don’t have any with you. All baskets and trolleys will be cleaned regularly

When you shop

Keep an eye out for signs and floor markings reminding everyone to give each other the space they need, and to make it easier to find what you’re looking for

Paused services

Some services such as bra fit remain paused, but expert colleagues will be on hand to give advice. We’ve also got some great online tools to help you find the perfect fit

When you pay

We’ve installed Perspex screens at all till points and we’re accepting the new contactless limit of £45

Coffee to go

The majority of our cafés are open, with extensive measures in place to keep everyone healthy and well.