We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
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We have around 2,000 product suppliers in over 70 countries. Weâre a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A here.
We do not currently have any jobs based in Australia. If you would like to work with M&S in the UK or any other countries where we currently operate stores, please refer to careers.marksandspencer.com.
Our contact centre line 02 6145 2244 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.
You can also contact us via email or post:
By email: click here.
By post:
Marks & Spencer Plc,
PO Box 3001,
Sheffield,
S97 3GN,
ENGLAND
For infomation on how to return items please click here
If you’re in the UK please call 0333 014 8430.
Currently no payment details can be stored on your account.
The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
We accept major credit/debit cards (Visa, MasterCard, JCB), Paypal, Apple Pay on iOS devices, Amazon Pay and Afterpay.
Afterpay allows you to purchase your products today and pay in 4 fortnightly instalments. Select Afterpay as your payment method and you will be directed to their website where you will be able to register for Afterpay or login to your existing account.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bankâs online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We wonât take the funds from your card until weâre about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
If you would like a VAT receipt for your order, please contact our Customer Services team, who will be able to help you further.
Please click here for our contact details.
For payments by card: Your transaction will appear as âGE/Marks and Spencerâ on your card or bank statement.
There is a link to the terms and conditions for the offer on the product page. Click âMore detailsâ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on âMy Basketâ at the top right corner of the homepage.
If your promotional discount isnât showing, please follow these steps:
If youâre still unsure why your code isnât working, please contact us. Click here for our contact details.
Buy 2 items and get the 3rd item free on selected boys & girlsâ clothing. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/au only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Buy 2 items and get the 3rd item free on selected womenâs briefs when purchased in one transaction. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/au only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Buy 2 Bras for $38. Offer is subject to availability and for a limited time only at www.marksandspencer.com/au only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Buy One Get One Half Price on selected items. 50% of the price of the cheaper item will be discounted from the total at checkout. For a refund to be processed, all items must be returned together. Offer is subject to availability and for a limited time only at www.marksandspencer.com/au only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Save 30% when you buy 2 or more selected Men's Shirts. Offer is subject to availability and for a limited time only at www.marksandspencer.com/au only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Weâre sorry but weâre not currently selling gift cards or vouchers on our International website.
No. Weâre sorry but we donât currently accept gift cards on our International website.
Please click here to view our size guides.
We are sorry but we currently do not offer a service to include a gift message for items within your order.
Weâre sorry but we donât offer a gift-wrapping service.
As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.
We are currently unable to offer products within our Autograph collections due to trademark restrictions. This includes Rosie for Autograph lingerie and sportswear, Autograph womenâs cashmere, and David Gandy for Autograph menswear. However, check our website regularly as hundreds of new products launch every week.
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
There are links to the size guides on product pages. You can also find links to all product size guides below:
We aim to refund you within 21 days. This may take slightly longer during busy periods.
This will be issued back to the original payment method by GlobalE, our international sales facilitation and fulfilment partner. You will receive a confirmation email once your refund has been processed.
How it works:
1. Activate Return Shipping on us on your PayPal account
2. Purchase your M&S products, using PayPal to pay
3. Return any unwanted items to us, using one of the methods above
4. Submit a claim to PayPal for the return postage amount with proof of PayPal purchase and proof of return shipping costs
5. After your application has been approved, PayPal will aim to send a refund to your PayPal account in 10 days
Terms and conditions apply and are subject to limitations â please refer to the full PayPal T&Câs found here
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. Weâll give you another chance to create an account after youâve placed your order.
Currently weâre unable to offer all our ranges on our international websites, but weâre looking to expand our selection of products in the future.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
To shop on our site, choose a selection of products; Womenâs, Lingerie, Menâs, Kidswear or Homeware, and then the product type (e.g.: trousers, dresses etc). Alternatively, click through to our savings and offers page. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page. Once here, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are [depends on country]. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click âSubmitâ. Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
If youâd like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking âCancel Orderâ on the order page in âMy Accountâ. Please note that if this option has disappeared, weâve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, the order will be shipped to the address you previously specified. Please click here for our address and contact details.
If youâd like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items youâd like. You can cancel your order by clicking âCancel Orderâ on the order page in âMy Accountâ. Please note that if this option has disappeared, weâve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, please return it to us after you receive it. You can also reorder the new products you want in the meantime. Please click here for our address and contact details.
The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.
If youâd like to add or delete an item, please cancel your order as soon as possible and place a new order including the items youâd like.
You can cancel your order by clicking âCancel this orderâ on the order page in âMy Accountâ. Please note that if this option has disappeared, weâve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, meaning we cannot amend your order, please return any unwanted items to us after you receive them. You can order any additional products you would like in the meantime. Please click here for our address and contact details.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking âCancel this orderâ on the order page in âMy Accountâ. Please note that if this option has disappeared, weâve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking âCancel this orderâ on the order page in âMy Accountâ. Please note that if this option has disappeared, weâve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact details or for our range of delivery options click here.
Due to increased COVID-19 restrictions, we expect that some orders may take longer be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience you may experience. An estimated delivery date will be shared when placing an order and our delivery lead times can also be seen here and below in the delivery options available.
Tracking information provided by our local carriers is available and will be able to advise of expected delivery date for your order.
Covid-19 update: please allow an additional four days for delivery to Victoria.
Covid-19 update: please allow up to an additional five days for express tracked delivery
From 1st July 2018 The Goods and Service Tax legislation means that all international orders are subject to 10% GST. Marks & Spencer is compliant with the new regulation and therefore the amount paid by our customers is fully inclusive of GST.
You will be responsible for assuring that any products you order comply with state and federal government import regulations. Orders valued above the Australian customs threshold of $1,000 may be subject to import duties, which are levied by the Australian border control at the time the order arrives in your country. If your order is over the threshold and liable for import duties you can pay them at checkout to avoid any delays or additional charges upon the arrival of your order in Australia.
You can track the progress of your order here
Click here for our privacy policy
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
The Marks & Spencer website has been designed to be compatible with the following browsers:
The M&S website (www.marksandspencer.com.au) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
Accessibility Statement
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include: