Discover Style & Living, your destination for ideas, inspiration and advice for you, your family and your home.
Let your feet do the style talking this spring
Comfy, supportive and cool – this bra ticks all the boxes
What does M&S's fashion boss wear to work?
Stunning spring-ready bridesmaid dresses
Stride into spring in something from our just-dropped collection
From floaty florals to on-trend animal print, you’ll love our sunshine styles
Buy two or more bras and save up to 20%
T-shirt bras here
Our everyday bras are anything but ordinary
From smart sneakers to shirts and suits, step up your office game
Shop T-shirts & polos
From StayNew to slim fit, we have your perfect pair of jeans
Shop casual shirts
Layer your little one in our adorable baby bodysuits
Sleepsuits, all-in-ones and adorable mini outfits – all you need to keep your little one cosy and happy
Earn their style stripes in our summer-ready tops
Shop tops & T-shirts
From playtime to parties, welcome to happiness in an outfit
Pure cotton sheets in an array of colours and prints: yes please
Shop bedding sets
Doona covers here
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Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
Alternatively, if you’ve placed your order as a guest:
Alternatively, if you’ve placed your order as a guest:
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
Currently we’re unable to offer all our ranges on our international websites, but we’re looking to expand our selection of products in the future.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
To shop on our site, choose a selection of products; Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: trousers, dresses etc). Alternatively, click through to our savings and offers page. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page. Once here, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are [depends on country]. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’. Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, the order will be shipped to the address you previously specified. Please click here for our address and contact details.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, please return it to us after you receive it. You can also reorder the new products you want in the meantime. Please click here for our address and contact details.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, meaning we cannot amend your order, please return any unwanted items to us after you receive them. You can order any additional products you would like in the meantime. Please click here for our address and contact details.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact details or for our range of delivery options click here.
We now offer free tracked standard delivery on orders above $75, as well as a tracked express delivery service. Please see all our delivery options below:
STANDARD TRACKED DELIVERY (8-10 business days) – Free for orders above $75, otherwise a charge of $5 is applied to your order. You can check the progress of your delivery here
TRACKED EXPRESS DELIVERY (4-6 business days) – Free for orders above $200, otherwise a charge of $7.50 is applied to your order. You can check the progress of your delivery here
Note – Depending on the size/weight of your order, we may upgrade your delivery service. This will be clearly visible to you at the point of checkout. If your order qualifies for Free Standard delivery promotion, the same promotion will be available to you for the upgraded delivery service at no additional charge.
From 1st July 2018 The Goods and Service Tax legislation means that all international orders are subject to 10% GST. Marks & Spencer is compliant with the new regulation and therefore the amount paid by our customers is fully inclusive of GST.
You will be responsible for assuring that any products you order comply with state and federal government import regulations. Orders valued above the Australian customs threshold of $1,000 may be subject to import duties, which are levied by the Australian border control at the time the order arrives in your country. If your order is over the threshold and liable for import duties you can pay them at checkout to avoid any delays or additional charges upon the arrival of your order in Australia.
You can deliver to a PO Box address if you choose tracked standard delivery as your shipping method. We are unable to deliver to PO Box addresses via courier (tracked express).
In most cases your whole order will be delivered at the same time, however it may be in separate parcels.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
We accept major credit/debit cards (Visa, Mastercard, American Express, JCB) and Paypal.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
If you would like a VAT receipt for your order, please contact our Customer Services team, who will be able to help you further.
Please click here for our contact details.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
We offer 3 simple and convenient ways to return all or part of your order:
1. Self postage return to the UK: Learn more
2. Tracked return with Australia Post to a local address: Learn more
3. Courier pick up from a location of your choice: Learn more
You may return unused products within 35 days of purchase with a printed returns note. Your items don't need to be in the original box or bag as long as they're securely packaged.
You will need your Order ID and the email address associated with your M&S Australia account to select your return option.
Click here to visit our returns portal and print your returns note and label.
Looking to return a faulty or incorrect item?
Please contact us and our customer service team will sort this for you.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.
How does it work?
Simply use our returns portal to print a returns label and returns note. You will then be able to return all or part of your order at your own cost through your preferred carrier. To create a returns label, visit our returns portal select this option and follow the instructions. Please note, the returns label and returns note is valid for one parcel only.
How much does it cost?
You are responsible for the cost of the returning the order through your own choice of carrier; the cost of shipping will be dictated by the carrier.
How much will I be refunded?
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.
We offer you the option to send your package to our local returns hub using a discounted rate. We will pay for the rest of the return to the UK!
Simply visit our returns portal select this option and fill in your details. You can’t use discount codes or gift vouchers to pay for this service.
You'll be sent a confirmation email from Global-e which will contain a link to download your returns label and returns note. Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel.
Then drop your parcel straight into a Post Box or at an Australia Post Office.
The returns label and returns note is valid for one parcel only. Australia Post will not be able to accept any additional parcels.
Your refund will be processed once your parcel has reached our UK warehouse.
Visit our returns portal and select this method to see the cost of your return – the cost will be deducted from your refund.
You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). You will not be refunded for any shipping costs or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.
How do I track my return?
Your returns confirmation email will provide you with a tracking link. You can use this link to track your parcel to our returns hub in Sydney once it has been accepted by Australia Post.
Alternatively, you can track the return directly through Australia Post using your consignment reference at http://auspost.com.au/track.
A courier service will collect your return items from your desired location* at a discounted rate.
Visit our returns portal select this option and fill in your details to book your collection. You can’t use discount codes or gift vouchers to pay for this service.
The returns label and returns note is valid for one parcel only. The courier will not be able to accept any additional parcels.
The courier can collect your parcel from your address on the same day if ordered before 1pm, Monday to Friday. Bookings after 1pm can be collected the next working day.
Collections take place between 8am and 8pm Monday to Friday.
*Please note that courier pick up may not be available at your specific address. Your collection address must be accessible to the courier, and there will need to be someone there to hand over the parcel. If we can’t pick up the goods for either reason, you’ll still be charged for the service.
The charges depend upon your collection city as well as the weight of the parcel. Please see the below table as the starting prices for a 1kg parcel – the cost will be deducted from your refund.
You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). You will not be refunded for any shipping costs or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods. Your refund will be processed once your parcel has reached our UK warehouse.
It can take up to 35 days for us to receive and process your return; your refund will be processed within 5-10 working days of reaching our UK warehouse. We will send you a confirmation email once we’ve refunded you.
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).
Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.
How it works
- Activate Return Shipping on Us on your PayPal account
- Purchase your M&S products, using PayPal to pay
- Return any unwanted items to us, using one of the methods above
- Submit a claim to PayPal for the return postage amount with proof of PayPal purchase and proof of return shipping costs
- After your application has been approved, PayPal will aim to send a refund to your PayPal account in 10 days
- Terms and conditions apply and are subject to limitations – please refer to the full PayPal T&C’s found here:
Please click here to view our size guides.
We are sorry but we currently do not offer a service to include a gift message for items within your order.
We’re sorry but we don’t offer a gift-wrapping service.
As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.
We are currently unable to offer products within our Autograph collections due to trademark restrictions. This includes Rosie for Autograph lingerie and sportswear, Autograph women’s cashmere, and David Gandy for Autograph menswear. However, check our website regularly as hundreds of new products launch every week.
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
There are links to the size guides on product pages. You can also find links to all product size guides below:
We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A
We do not currently have any jobs based in Australia. If you would like to work with M&S in the UK or any other countries where we currently operate stores, please refer to careers.marksandspencer.com.
You can call us on 02 6145 2244; we’re open from 7am to 11pm (UK time).
You can also contact us via email or post:
By email: click here.
Marks & Spencer Plc,
PO Box 3001,
For infomation on how to return items please click here
If you’re in the UK please call 0333 014 8430.
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