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Contact us by phone

Clothing, flowers, Wine Homeware, Lingerie, Sparks, gift Cards & Gift Vouchers

Cost will be no more than a local call from a landline, and for mobile packages these numbers will be included in your inclusive minutes or discount scheme.

Enquiry
To place an order, ask about delivery, query an existing order or for gift card and gift voucher queries
Telephone
0333 014 8000
(from overseas +44 208 090 9564)
Opening hours
Standard opening hours:
8.00am - 11.00pm every day
Enquiry
To speak to a member of our dedicated Sparks team
Telephone
0333 014 8423
Opening hours
Standard opening hours:
8.00am - 8.00pm every day

Furniture

Enquiry
Option 1- Pre-sales enquires or to place an order
Option 2- Book or amend a delivery date
Option 3 - Any enquiries relating to furniture already delivered
Telephone
0333 014 8111
Opening hours
Mon-Fri: 8.00am - 8.00pm
Sat: 8:00am - 5:30pm
Sun: 9:00am - 5:00pm

Food to Order

Enquiry
To place an order, or to query, amend or cancel an existing food order
Telephone
0333 014 8222
Opening hours
Mon-Fri: 8.00am - 7.00pm
Sat-Sun: 8.00am - 7.00pm

Opticians

Enquiry
To make, query, amend or cancel an appointment
Telephone
0345 266 5860

Store Queries

Enquiry
For queries about store service or product quality
Telephone
0333 014 8555
Opening hours
Mon-Fri: 8:00am – 10:00pm
Sat-Sun: 8:00am – 5:00pm

M&S For Business (Corporate Ordering)

Enquiry
To order gift vouchers, corporate hampers, gift cards and e-gift cards
Telephone
0333 014 8444
Opening hours
Mon-Fri: 8.30am - 5.00pm

M&S Bank

Enquiry
For M&S Bank Current Accounts, Credit Cards, Premium Club, Travel Money, Loans, Insurance, Savings & Investments and Internet Banking
Telephone
Contact M&S Bank

M&S Energy

Enquiry
For new and existing M&S Energy customers, insulation or solar energy enquiries
Telephone
0800 975 4754 or
visit M&S Energy

Gas

Enquiry
Emergency
Telephone
0800 111 999

Electrical

Enquiry
Emergency
Telephone
in England 0800 072 7282,
in Scotland 0800 300 999,
or in Wales 0800 052 0400

Other Useful Numbers

Enquiry
For large appliance or white goods guarantee queries
Telephone
0333 014 8411
Enquiry
To order Personalised Greeting Cards
Telephone
0333 014 8441

Press, Shareholders & Recruitment Enquiries

Enquiry
Journalist Corporate press enquiries
Telephone
0208 718 1919
Enquiry
Retail customer services
Telephone
0333 014 8555
Enquiry
Shareholder enquiries
Telephone
0345 609 0810
Enquiry
Recruitment enquiries
Telephone
0845 300 3725

You may find answers to your questions on our Frequently Asked Questions page. Return to the Contact Us main page