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Shop your way

The way we all shop has changed – so M&S has been changing too. We’re here for customers online and in store with amazing new products and services to help you shop your way. For more information, visit our Covid-19 FAQs.

Why not skip the queue and reserve a shopping slot at a time that suits you with our new Book & Shop service? Or choose contactless delivery to your door.

If you are in store, make sure you pick up our guide on our best picks for the brighter days ahead. You can also view our full in-store brochure online.

peace of mind

Shop clothing with confidence

Our clothing and home stores will open on 17 May and our fantastic hosts will be ready to welcome you on arrival.

Extra measures in place to keep our stores squeaky clean

Stay squeaky clean

Across our stores, extra measures are still in place – from hand sanitiser on the door, to Perspex screens and increased cleaning. All colleagues and customers must wear face coverings while in our shops, unless exempt.

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Bra fit is back!

Our experts will find the perfect fit for you, in store or online, so book an appointment today.

Book and shop


Reserve your slot to shop in our Foodhalls and you won’t need to queue when you arrive. Our Book & Shop service is available at participating stores.

Book your slot

Click and Collect in over 600 M&S locations


Shop online and collect your order for free from your local store, with no minimum spend.

peace of mind


We’ve extended our refunds policy, so you have until 20 June 2021 to make a return.

Read more