GET THE BEST ADVICE FROM OUR

EXPERTS

IN A WAY THAT SUITS YOU

Your live furniture and homeware shopping experience at home

WHAT YOU’RE SAYING...

... about our online service

“Excellent online customer service. I am a new graduate shopping for a couch for my first flat. The staff member I spoke to gave me very detailed advice on the different types of couches around. She stayed within my budget and I am very pleased with this online service.”

“Excellent online customer service. I am a new graduate shopping for a couch for my first flat. The staff member I spoke to gave me very detailed advice on the different types of couches around. She stayed within my budget and I am very pleased with this online service.”

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FREQUENTLY ASKED QUESTIONS

What is an instant call?

An instant call will connect you with one of our in-store home and furniture experts there and then. Alternatively.

An instant call will connect you with one of our in-store home and furniture experts there and then. Alternatively.

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What can I use the service for?

The service is a way for you to get expert product advice on homeware, sofas and other furniture from our colleagues in store. For any order details or queries not related to these products, please contact our customer services team, who will be happy to help.

The service is a way for you to get expert product advice on homeware, sofas and other furniture from our colleagues in store. For any order details or queries not related to these products, please contact our customer services team, who will be happy to help.

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Will I be seen on the call?

It’s completely up to you whether to turn your camera on or off. We do however need your microphone to be on so we can talk.

It’s completely up to you whether to turn your camera on or off. We do however need your microphone to be on so we can talk.

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How do I order fabric samples?

Simply email fabric.samples@marksandspencer.com, providing your full postal address (including postcode), contact name and number, plus the fabric name and colour for each sample as it is given in the product description. Your samples will take approximately 5-7 days to arrive.

Simply email fabric.samples@marksandspencer.com, providing your full postal address (including postcode), contact name and number, plus the fabric name and colour for each sample as it is given in the product description. Your samples will take approximately 5-7 days to arrive.

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