In addition to our 35 day goodwill policy, you also have certain statutory rights in relation to the products you purchase.
If you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the products you ordered. Please click here for further details.
Statutory Rights in relation to Faulty Products
The statutory rights in relation to faulty products apply to in store purchases, as well as online and telephone orders. For online and telephone orders, the timelines below will start from the date of delivery. For in store orders, the timelines below will start from the date of purchase.
Your statutory rights are as follows:
For details on how to exercise your rights where there is an issue with the quality of your purchase, please click here.
For further information about your statutory rights in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
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