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Returns and refunds

Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for Sparks sale preview or main sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here

Items bought instore

Any clothing, home (excluding furniture) and beauty products can be taken to any UK clothing and home store (excluding Simply Food, M&S Food, Outlet, hospital, airport, train station, BP and Moto stores) for a refund or exchange. Outlet purchases can only be returned to Outlet stores. Don’t forget to bring along your receipt.

For food purchases, your best option is to return to the store of purchase. If this is not possible, please contact us.

Items bought online

FREE ways to return:

How can I return an international order?


When will I get my refund?


  • Main store returns
  • For returns via Royal Mail or CollectPlus you will receive your refund once the item(s) have been processed, this is usually within 3-5 working days. You will be refunded to your original payment method. If you paid by gift card we’ll credit that gift card so please keep hold of it. Certain refunds may be made by cheque.

    Any returns taken to a Simply Food, M&S Food or Outlet store will take slightly longer, so please allow up to 10 days before contacting us.

    Our goodwill refund policy does not affect your statutory rights.

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