Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for Sparks sale preview or main sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here
Any clothing, home (excluding furniture) and beauty products can be taken to any UK clothing and home store (excluding Simply Food, M&S Food, Outlet, hospital, airport, train station, BP and Moto stores) for a refund or exchange. Outlet purchases can only be returned to Outlet stores. Don’t forget to bring along your receipt.
For food purchases, your best option is to return to the store of purchase. If this is not possible, please contact us.
Our "goodwill" refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
Our “goodwill” refund or exchange policy is offered on clothing and homeware when goods are returned with a valid order summary document within 35 days of receipt, excluding Sparks sale preview and main sale items. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition.
Summer Sizzler purchases
For items purchased in our Summer Sizzler event, we’ll be happy to either refund or exchange any items if you change your mind within 14 days of receipt. Items must be unused, returned in their original packaging and in a re-saleable condition. This is in addition to your statutory rights
For items purchased in our Sparks sale preview and main sale, we'll be happy to either refund or exchange (store returns only) an item if you change your mind within 14 days of receipt. This is in addition to your statutory rights Our refund and exchange policy for sale items purchased in store may differ and this will be made clear to you at the time of purchase.
Final clearance sale items
For final clearance sale items purchased online, we’ll be happy to offer a refund or an exchange (store returns only) within 14 days of receiving them.
Unfortunately final clearance sale items purchased in store cannot be returned. Your statutory rights are not affected.
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