Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for Sparks sale preview or main sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here
Any clothing, home (excluding furniture) and beauty products can be taken to any UK clothing and home store (excluding Simply Food, M&S Food, Outlet, hospital, airport, train station, BP and Moto stores) for a refund or exchange. Outlet purchases can only be returned to Outlet stores. Don’t forget to bring along your receipt.
For food purchases, your best option is to return to the store of purchase. If this is not possible, please contact us.
The following items are excluded from our goodwill returns policy:
Beauty products*, bra accessories*, duvets*, earrings*, flowers, food, food gifts, Food to Order, fruit baskets, furniture, gift cards, hampers, made-to-measure and personalised items, mattress protectors*, pillows*, plants, single-use carrier bags, swimwear*, toiletries*, wine, non-M&S branded toys and gifts*, non-M&S branded luggage plus kitchen electrical goods and any products with a seal, where the seal is broken. These products can only be returned in accordance with your statutory rights.
Some of these items may have their own terms and conditions which will be provided at the time of purchase.
*These products and electronic items can only be returned under our goodwill policy if they are unopened and have the security or hygiene seal intact.
Fine jewellery, wedding and bridesmaid dresses, adult's fancy dress costumes, maternity clothing, and any other products as notified at the time, can only be returned by post. Please return these in or with the original outer packaging. For more information what products cannot be returned through the post, click here
Earrings purchased in store are only refundable if faulty. If you purchased earrings online, you have 14 days from the day you receive them to return them, providing that the packaging is not damaged.
This is in addition to your statutory rights
For more information on how to return your furniture order, click here
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