Pre-planning returns is quicker and efficient

Did you know you can pre-plan your returns so that you spend less time in store when you bring unwanted items back? And customers who use this service are now in with a chance of winning a 200 gift card.

Visit 'Orders and Returns' in your account section

Choose your preferred return method - the fastest option is to return in-store

We'll email you a 'returns' barcode or find it on our app - Bring it with you when vou visit a store

Find out when to expect your refund

You can track your return(s)

You can see how many days you have left to return item(s)

And customers who pre-plan their return, before visiting one of our stores is now in with a chance of winning a 200 gift card

Item(s) pre-checked before you arrive, hassle free drop off experience

Tell us why you are returning item(s), so we can continue to improve

View your orders

How to create your returns barcode

How to use our self-serve kiosk in-store

T&C

Terms and conditions

Terms & conditions

About the prize promotion

The promoter is Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”).
Marks & Spencer is a registered data controller with the Information Commissioner’s Office (registration number Z6046528). We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 2018, the General Data Protection Regulations 2016 the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. For more information see the Marks & Spencer Privacy Policy on our website marksandspencer.com.
By entering the prize promotion you agree to the below terms and conditions, to be bound by the decisions of M&S and to receive email notifications from M&S in relation to the prize promotion.

Entering the prize promotion

This prize promotion is open only to permanent UK residents who are aged 18 or over. Employees (or their relatives) of the Marks And Spencer Group of companies (or any other company and/or agency connected with this promotion) are not permitted to enter.
M&S reserves the right to withdraw the prize promotion at any time.
To enter the promotion participants must have pre-planned a return before arriving into a store, they will have scanned in with the 'returns' barcode which starts with a 2 prefix into a self-service returns kiosk.
Each time you pre-plan your return and present it to a self-service kiosk it will act as an entry into the draw. No entries on behalf of third parties will be accepted.
Only when a pre-planned returns barcode is scanned at the self-service kiosk will the entree be valid for this competition. If an order number barcode is presented, either from an email or from the original packaging, this will not be eligible for this particular competition.

Choosing the winner

M&S will draw the first winner at random on 29th September 2023 and the second winner will be drawn on 31st October.
The draw will be supervised by an independent person.
M&S will notify the winners by 6th October 2023 by email from M&S for the first draw, and by 7th November for the second draw.

The prize

The winner will receive a x1 £200 M&S Voucher (the “Prize”).
The Voucher is non-transferable, non-refundable, subject to availability and there is no cash alternative. Normal M&S terms and conditions apply to the gift card and available on the M&S website at Help - Gift cards & e-gift cards | M&S (www.marksandspencer.com).
The Prize is subject to its own terms and conditions of use and by entering this prize promotion you agree to abide by those terms and conditions.
Each participant may only win one Prize.

General

The prize is non-transferable, non-refundable and subject to availability. There is no cash alternative.
M&S’ decision is final and binding and no correspondence will be entered into regarding the outcome of the draw.
No responsibility will be taken for late, lost, indecipherable or misdirected entries or for any failure of communication resulting from incorrectly supplied information.
M&S reserves the right to check the validity of any entry and the identity of any entrant or winner and to refuse entry or refuse giving the prize if M&S reasonably considers the entry and/or winner to be in breach of the terms and conditions.
Prize details are correct at date of publication. M&S reserves the right to substitute any element of the prize with a prize of a similar nature and/or value should any original element of the prize become unavailable for any reason.
M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the prize promotion if it believes, in its sole discretion, that the prize promotion is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, impartiality or normal course of the prize promotion.
The winner may be required, subject to their consent, to take part in reasonable post-prize promotion publicity for M&S which may include filming, photography or other recordings required by M&S or other third parties for publicity purposes and the winner agree[s] to the use of their personal data for such purposes.
The entrant agrees to assign all copyright and intellectual property developed during this prize promotion exclusively to M&S.
The name and county of the prize winner will be available by sending a stamped addressed envelope within one month of the notification date to Katy Sterndale-Bennett. Marks & Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW. Accordingly, please be aware that, in accordance with applicable laws governing prize draws, if you are a winner in this prize draw your name and county of residence may be published and/or disclosed to the Advertising Standards Authority.
Nothing in these terms and conditions shall limit in any way M&S’s liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the winner or other entrant that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the prize promotion; (b) any loss or damage arising from or in connection with the allocation of the Prize; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the prize promotion to be disrupted or corrupted or may lead to loss of, or damage to, the Prize in transit to the winner.
If any of these terms and conditions is found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.
We will do our best to resolve any problems relating to the prize promotion. This promotion shall be governed by the laws of England and Wales.