Who are Marks and Spencer?

We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products. Please click here for the most up to date information about Marks and Spencer.

What is your ethical trading policy?

We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.

How can I find out more about Plan A?

You can find out more about Plan A here.

How can I change my email address?

• • Sign in to your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
• • Type your new email address in the appropriate space and confirm it.
• • Click ‘Save and continue’ at the bottom of the page.

How can I change the name on my account?

• • Sign in to your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
• • Change your name and click ‘Save’.

How can I change my password?

• • Sign in to your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
• • Type your new password in the appropriate space and confirm it.
• • Click ‘Save and continue’ at the bottom of the page.

Are my credit or debit card details saved in my account?

Currently no payment details can be stored on your account.

Is my personal data safe if I create an account?

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express,) and Paypal. Alternative payment methods are available at the point of checkout.

Can I pay using a gift card?

We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

When will you take payment for my order?

If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

How will my transaction show on my statement?

For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.

Can I order gift cards on the Marks and Spencer International website

We’re sorry but we’re not currently selling gift cards or vouchers on our International website.

I have a UK gift card. Can I use this on the Marks and Spencer International website?

No. We’re sorry but we don’t currently accept gift cards on our International website.

Can I leave a gift message for the item I'm buying?

We are able to offer the ability to leave a gift message within the Checkout process of your order.

Can you gift wrap my purchases?

We’re sorry but we don’t offer a gift-wrapping service. You can, however, include a gift bag in your order from the Stationery section on our website.

Why aren’t you offering food online?

We have looked at offering a full online food offer but do not intend to build that capability at present.

Why can’t I find beauty, flowers and wine online?

We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.

Why can’t I find children’s toys and books online?

We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.

Where can I find the size guides for your products?

There are links to the size guides on product pages. You can also find links to all product size guides below:

Womenswear

• Click here for our Women’s dresses size guides
• Click here for our Women’s petite size guides
• Click here for our Women’s plus size guides
• Click here for our Women’s tops size guides
• Click here for our Women’s bottoms size guides
• Click here for our Women’s skirts size guides
• Click here for our Women’s nightwear size guides
• Click here for our Lingerie and swimwear size guides
• Click here for our Women’s footwear and hosiery size guides

Menswear

• Click here for our Men’s bottoms size guides
• Click here for our Men’s casual shirts size guides
• Click here for our Men’s casual trousers size guides
• Click here for our Men’s footwear size guides
• Click here for our Men’s formal shirts size guides
• Click here for our Men’s formal trousers size guides
• Click here for our Men’s dressing gowns size guides
• Click here for our Men’s jumpers size guides
• Click here for our Men’s night sets size guides
• Click here for our Men’s outerwear size guides
• Click here for our Men’s suits size guides
• Click here for our Men’s tops size guides
• Click here for our Men’s underwear size guides

Kidswear

• Click here for our Babywear size guides
• Click here for our Boyswear size guides
• Click here for our Girlswear size guides
• Click here for our Boys' schoolwear size guides
• Click here for our Girls' schoolwear size guides
• Click here for our Kids' footwear size guides
• Click here for our Kids' hats size guides

Lingerie

• Click here for our Lingerie bras size guides
• Click here for our Lingerie dressing gowns size guides
• Click here for our Lingerie knickers size guides
• Click here for our Lingerie pyjama bottoms size guides
• Click here for our Lingerie pyjama tops size guides
• Click here for our Lingerie tights size guides

What is your refund and returns policy?

You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

1. DHL courier returns pick-up

Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note here.

Schedule your pick-up here.

Please get a receipt as proof of postage.

2. Self-postage return to the UK

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal here.

Please contact us If you need to return a faulty or incorrect item.

Note: we cannot accept goodwill refunds for bra accessories, earrings for pierced ear, open bedding or face coverings.

When will I receive my refund?

We aim to refund you within 35 days. This may take slightly longer during busy periods.

This will be issued back to the original payment method by GlobalE, our international sales facilitation and fulfilment partner. You will receive a confirmation email once your refund has been processed.

What if I have a damaged/faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to int.damageditem@customersupport.marksandspencer.com. Please also include the following detail so we can help:

• • Your name
• • Your order number
• • Product name and code (the product name and code can be found on your order confirmation email)
• • A description of the fault
• • Your preference for a replacement item or refund

There are no M&S stores in Hungary.

What browsers are compatible with the Marks & Spencer website?

The Marks & Spencer website has been designed to be compatible with the following browsers:

• • Google Chrome 31.0
• • Google Chrome 30.0
• • Google Chrome 29.0
• • Google Chrome 28.0
• • Google Chrome 27.0
• • Microsoft IE 11
• • Microsoft IE 10
• • Microsoft IE 9
• • Mozilla Firefox 26.0
• • Mozilla Firefox 25.0
• • Mozilla Firefox 24.0
• • Mozilla Firefox 23.0
• • Mozilla Firefox 22.0
• • Mozilla Firefox 21.0
• • Safari
• • iPad
• • iPhone
• • Android

What is your website’s cookie policy?

The M&S website (www.marksandspencerlondon.pl) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

What is your website’s accessibility policy?

Accessibility Statement

This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.

The measures we have taken to achieve this include:

• • The content can be presented in different ways (for example simpler layout) without losing information or structure.
• • Colour is not used as the only visual means of conveying information.
• • Alternative content is provided for all the images unless they are purely decorative.
• • Contrast ratio is compliant to the guidelines for level A.
• • The form input fields are always associated with labels.
• • Form error messages are specific and clearly identify which error has occurred.
• • All functionality and content of the website is operable through a keyboard interface without requiring specific timings for individual keystrokes.
• • To help users navigate the site, a mechanism is available to skip blocks of content.
• • Web pages have titles that describe topic or purpose.
• • More than one way is available to locate a web page, e.g. using menus and site map.
• • The site is in valid HTML.
• • If you experience problems accessing any of the information on our site, please contact us We will do our best to fix the problem or to provide the information in an alternative format.