About Marks And Spencer

My account and orders

Payment and offers

Our products & size guides

Returns & refunds

Ordering and delivery

Stores

Technical information

About Marks and Spencer

Who are Marks and Spencer?

We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products. Please click here for the most up to date information about Marks and Spencer.

What is your ethical trading policy?

We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.

How can I find out more about Plan A?

You can find out more about Plan A here.

Careers

International Store Roles

From Malta to Moscow, Tenerife to Tallinn, you can count on Marks & Spencer being there. Outside of the UK we have nearly 250 European stores – and that number’s growing fast.

In 2011/12 we made great strides in central and eastern Europe, opening more than 25 stores across Poland, the Czech Republic, Turkey, Russia and Ukraine. And we’re always looking for ways to take the unique Marks & Spencer brand to even more people across the continent.

What’s the secret? Well, there isn’t one. It’s simply offering cutting-edge fashion that makes our customers look great – and industry-leading service that makes them feel great. And if you’ve got all the skills and all the enthusiasm to play your part, there’s never been a better time to join us.

For the latest opportunities please click here

Contact us

How can I contact you?

Our contact centre line (+44) 117 450 0030 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.

By email click here

By post:
Marks & Spencer Plc,
PO Box 3001,
Sheffield,
S97 3GN,
ENGLAND

For infomation on how to return items please click here

My personal details

How can I add an address to my account?

  • • Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.

How can I change my email address?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Type your new email address in the appropriate space and confirm it.
  • • Click ‘Save and continue’ at the bottom of the page.

How can I change the name on my account?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Change your name and click ‘Save’.

How can I change my password?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Type your new password in the appropriate space and confirm it.
  • • Click ‘Save and continue’ at the bottom of the page.

Are my credit or debit card details saved in my account?

Currently no payment details can be stored on your account.

Is my personal data safe if I create an account?

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

Payment

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express,) and Paypal. Alternative payment methods are available at the point of checkout.

Can I pay using a gift card?

We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

When will you take payment for my order?

If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

How will my transaction show on my statement?

For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.

Offers and promotions

I’ve noticed the item I want is part of a special offer. Where can I find out more about this offer?

There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.

How do I apply a promotional code to my order?

  • Go to your shopping basket.
  • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
  • Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

  • Our promotional codes have expiry dates, so ensure it has not expired.
  • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
  • Check you’ve entered the code correctly, ensuring there are no empty spaces.
    Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

Offers terms and conditions

20% OFF SELECTED FULL PRICE SCHOOLWEAR AND SCHOOL ESSENTIALS ITEMS WHEN YOU PURCHASE 4 OR MORE IN ONE TRANSACTION

20% off selected full price schoolwear and school essentials items when you purchase 4 or more in one transaction. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-mx only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded and Face coverings. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

3 FOR 2 KIDS’ CLOTHING

Buy 2 items and get the 3rd item free on selected boys & girls’ clothing. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-mx only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

3 FOR 2 WOMEN'S KNICKERS

Buy 2 items and get the 3rd item free on selected women’s knickers when purchased in one transaction. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-mx only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

BUY ONE GET ONE HALF PRICE ON SELECTED WOMEN'S VESTS

Buy One Get One Half Price on selected items. 50% of the price of the cheaper item will be discounted from the total at checkout. For a refund to be processed, all items must be returned together. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-mx only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

BUY 2 MEN'S SHIRTS, SAVE 30%

Save 30% when you buy 2 or more selected Men's Shirts. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-mx only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

Gift Cards

Can I order gift cards on the Marks and Spencer International website

We’re sorry but we’re not currently selling gift cards or vouchers on our International website.

I have a UK gift card. Can I use this on the Marks and Spencer International website?

No. We’re sorry but we don’t currently accept gift cards on our International website.

Clothing and Homeware

Can I leave a gift message for the item I'm buying?

We are able to offer the ability to leave a gift message within the Checkout process of your order.

Can you gift wrap my purchases?

We’re sorry but we don’t offer a gift-wrapping service. You can, however, include a gift bag in your order from the Stationery section on our website.

Why aren’t you offering food online?

We have looked at offering a full online food offer but do not intend to build that capability at present.

Why can’t I find beauty, flowers and wine online?

We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.

Why can’t I find children’s toys and books online?

We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.

Returns and refunds policy

How do I return?

You may return unused products within 35 days of purchase.

Self-postage return to the UK

Please visit our returns portal to select your return method and generate your returns label and note. Enclose the completed Returns Merchandise Authorisation form in the parcel and attach the returns label provided via the returns portal to the parcel.

Return your parcel at your own cost through your preferred carrier. Please get a receipt as proof of postage

Please contact us If you need to return a faulty or incorrect item.

Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.

When will I receive my refund?

We aim to refund you within 35 days. This may take slightly longer during busy periods.

This will be issued back to the original payment method by GlobalE, our international sales facilitation and fulfilment partner. You will receive a confirmation email once your refund has been processed.

My delivery

Delivery update – May 2021

Due to increased COVID-19 restrictions, we expect that some orders may take longer than planned to be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience.

You can see the latest status of your order by logging into your account and using the Track order option or alternatively use the tracking information provided by our local carriers.

 

EXPRESS TRACKED DELIVERY: 5-6 working daysWhat are your delivery options?

$400 pesos
FREE when you spend over $2500 pesos

Can I deliver to a PO Box address?

We are unable to deliver to PO Box addresses.

Will all my items be shipped together?

In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.

Track your order

You can track the progress of your order here

Browser Information

What browsers are compatible with the Marks & Spencer website?

The Marks & Spencer website has been designed to be compatible with the following browsers:

  • • Google Chrome 31.0
  • • Google Chrome 30.0
  • • Google Chrome 29.0
  • • Google Chrome 28.0
  • • Google Chrome 27.0
  • • Microsoft IE 11
  • • Microsoft IE 10
  • • Microsoft IE 9
  • • Mozilla Firefox 26.0
  • • Mozilla Firefox 25.0
  • • Mozilla Firefox 24.0
  • • Mozilla Firefox 23.0
  • • Mozilla Firefox 22.0
  • • Mozilla Firefox 21.0
  • • Safari
  • • iPad
  • • iPhone
  • • Android

Cookies Policy

What is your website’s cookie policy?

The M&S website (www.marksandspencerlondon.pl) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

Accessibility policy

What is your website’s accessibility policy?

Accessibility Statement

This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.

The measures we have taken to achieve this include:

  • • The content can be presented in different ways (for example simpler layout) without losing information or structure.
  • • Colour is not used as the only visual means of conveying information.
  • • Alternative content is provided for all the images unless they are purely decorative.
  • • Contrast ratio is compliant to the guidelines for level A.
  • • The form input fields are always associated with labels.
  • • Form error messages are specific and clearly identify which error has occurred.
  • • All functionality and content of the website is operable through a keyboard interface without requiring specific timings for individual keystrokes.
  • • To help users navigate the site, a mechanism is available to skip blocks of content.
  • • Web pages have titles that describe topic or purpose.
  • • More than one way is available to locate a web page, e.g. using menus and site map.
  • • The site is in valid HTML.
  • • If you experience problems accessing any of the information on our site, please contact us We will do our best to fix the problem or to provide the information in an alternative format.