What is your refund and returns policy?

You may return unused products within 30 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

1. Tracked postage returns

A standard returns fee of €8.99 will be charged and deducted from the value of your refund. Return your parcel by creating a return label through our return portal here.

Please enclose the Returns Merchandise Authorisation form in your parcel; attach the returns label to your parcel and drop off at your nearest postal service. Please get a receipt as proof of postage.

2. Standard courier returns

Choose our standard courier returns option and schedule a collection for your retuning items. Print your returns label and note here.. Schedule your pick-up here. Please get a receipt as proof of postage.

Please contact us If you need to return a faulty or incorrect item.

Note: we cannot accept goodwill refunds for bra accessories, earrings for pierced ear, open bedding or face coverings.

When will I receive my refund?

It can take up to 35 working days to process your return.

We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.

What if I have a damaged/faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to int.damageditem@customersupport.marksandspencer.com. Please also include the following detail so we can help:

• • Your name
• • Your order number
• • Product name and code (the product name and code can be found on your order confirmation email)
• • A description of the fault
• • Your preference for a replacement item or refund