Free home delivery over 50€
Hassle free returns
Click & Collect available
FREE STORE COLLECTION: 2-4 working days
To locate the click and collect stores, please visit our store finder
HOME DELIVERY: 2-4 working daysFREE over 50€4.95€ for orders of value less than 50€
No, there is no additional customs duties or tax to pay now the UK has left the EU.
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.
You can track the progress of your order here
You will receive an email when your order is available for collection in your selected store. Your order will be available to collect from midday that day. We will keep hold of it for up to 7 days.
You will need to show photo identification when collecting your order. If someone else is collecting an order on your behalf, they will also need to provide the order number.
You will have 7 days to collect your order. If your order is uncollected, it will be sent back to the UK distribution centre and you will receive a full refund for the goods. This may take up to 28 working days.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed. Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
All our clothing and footwear and selected homeware ranges from the UK are available to order on this Website. Products in Beauty, Food, Wine, Furniture and selected Homeware are available on our UK website for UK customers only.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, pants, dresses etc.).
Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, MasterCard, American Express, JCB), and PayPal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.
1. Free instant returns in select M&S click and collect stores.
We offer you the option to return any items to select stores free of charge. These stores are:
Chania, Corfu, Ermou, Gerakas, Glyfada I, Heraklion, Kavala, Kifisia, Larisa, Macedonia Mall, Mediterranean Cosmos, Nea Erythrea, Nea Smyrni, Piraeus, Patra, Psychiko, Rhodes, The Mall (Marousi), Trikala, Tsimiski, Volos, Vrilissia. Please check store contact details here.
2. Standard courier returns
Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note here. A discounted returns charge of €3.99 will be deducted from the value of your refund.
Schedule your pick-up here
Return in store
We can now process returns instantly in click and collect stores. Customers should receive their refund within 2-5 working days.
The M&S click and collect stores are: Chania, Corfu, Ermou, Gerakas, Glyfada I, Heraklion, Kavala, Kifisia, Larisa, Macedonia Mall, Mediterranean Cosmos, Nea Erythrea, Nea Smyrni, Piraeus, Patra, Psychiko, Rhodes, The Mall (Marousi), Trikala, Tsimiski, Volos, Vrilissia.
For all store details, please refer to our store locator here.
Return via postage
It can take up to 21 working days to process your return.
We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by Global-E, our international sales facilitation and fulfilment partner.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.
To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to firstname.lastname@example.org. Please also include the following detail so we can help:
Please click here to view our size guides.
We are able to offer the ability to leave a gift message within the Checkout process of your order.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.
We have looked at offering a full online food offer but do not intend to build that capability at present. You can however shop for select products on: https://marksandspencerfood.gr/en/
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
All existing delivery options are available and will be displayed at checkout.
These brands are fulfilled from a different warehouse and therefore will arrive in a separate parcel to any other M&S items you order at the same time.
The standard M&S refund policy applies to all these brands.
Currently, these products are online only.
JACK & JONES
You can collect loyalty scheme points when you shop online at marksandspencer.com/en-gr or by shopping at M&S stores in the Greece.
To collect points online, please insert your loyalty scheme card number into the Profile section within My Account, or on checkout before you place your order. Points will be added on your card within 48 hours of placing your order online. If you do not insert your loyalty card number or the correct loyalty card number in the designated field before you place your order, your points cannot be added to your loyalty card at a later stage. We cannot add loyalty points to your loyalty scheme account from previous online transactions. Loyalty reward points cannot be redeemed online at marksandspencer.com/en-gr. By collecting points from your online purchases you are also entitled to the 10% off coupon (awarded after you collect 300 points from purchases) which you can only get by visiting a physical store. The 10% off coupon which is awarded after you collect 300 points from purchases cannot be used online at marksandspencer.com/en-gr.
Unfortunately, we do not offer to ability to claim your loyalty reward points online just yet. You can of course continue to claim these points within stores.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account.
If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
• Currently no payment details can be stored on your account.
If you would like us to disable your account, please contact our Customer Services team, who will be able to do this for you. Click here for our contact details.
Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.
Currently no payment details can be stored on your account.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
Alternatively, if you’ve placed your order as a guest:
Spend 15€, save 20% on selected knitwear Excluding. selected brands and already discounted items.Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-gr. Cannot be used in conjunction with any other promotion, offer or discount code.Promotion applied at checkout and does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Get 3 for 2 on selected kitchen utensils. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-gr only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Receive 10% off on your first order on womenswear, menswear, kidswear, lingerie and home furnishings when you sign up to receive our emails. Offer valid at marksandspencer.com/en-gr only. Subject to availability. Discount will be shown at checkout. Please check relevant delivery terms and conditions online. Offer does not apply to delivery charges. Eligible products must have the same delivery address for promotion to apply across all items. Offer strictly non-transferable. Refunds will take into consideration the discount. Marks & Spencer reserves the right to reject this code with reasonable cause.
We accept major credit/debit cards (Visa, MasterCard, American Express, Diners Club) and PayPal.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any gift cards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
Your VAT receipt will be sent by email
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
M&S stores in Greece are run by our local M&S Greece team.
In partnership with our local M&S Greece team, M&S offers a free click and collect service to select stores, which gives customers the option to deliver and return orders placed on marksandspencer.com/en-gr to these stores.
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include:
The Marks & Spencer website has been designed to be compatible with the following browsers:
The M&S website (www.marksandspencer.com/en-gr) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
For the latest opportunities please click
We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self-audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A
There are links to the size guides on our product pages. You can also find our full list of size guides here.Size guides
Before contacting us, please be advised that if your query is regarding delivery of your order, our carriers are working hard to deliver to you but are currently experiencing some unexpected delays.
By email: click here.
Our contact centre line +30 211 1989478* will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.
*Local rate number if calling from a landline. Please note, customer service line is currently English speaking only.
For information on how to return items please click here
Please use https://marksandspencerfood.gr/en/contact-us/ to contact us regarding any queries around an order placed for food via https://marksandspencerfood.gr/en/
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