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Marks and Spencer plc is a company registered in England and Wales which is part of the M&S group of companies (collectively referred to as "M&S", "we" or "us" in this policy).


Maintaining the security of your data is a priority at M&S, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. M&S is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, which applies to personal data collected via the M&S website at aimed at customers in Greece (the “Website”) whether, you use your mobile device or go on line, provides you with information about:

- how we use your data;

- what personal data we collect;

- how we ensure your privacy is maintained; and

- your legal rights relating to your personal data.



M&S (and trusted partners acting on our behalf) uses your personal data:

  • - to provide goods and services to you;
  • - to make a tailored website available to you;
  • - to manage any registered account(s) that you hold with us;
  • - to verify your identity;
  • - for crime and fraud prevention, detection and related purposes;
  • - with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • - for advertising and marketing purposes;
  • - for market research purposes - to better understand your needs;
  • - to enable M&S to manage customer service interactions with you; and
  • - where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Our fulfilment partner – Global E

Our international sales facilitation and fulfilment partner is Globale U.K. Limited (“Global-E”), a company registered in England and Wales (company registration number 08632376) whose registered office is at 2nd Floor, 167-169 Great Portland Street, London, W1W 5PF.

If you purchase products from this Website, your personal data will be collected and used by Global E for the purposes of fulfilling your order and delivering products to you. This Privacy Policy only relates to the use of your data by M&S Please refer to the privacy policy of Global E for further details on how your personal data will be used by them.

Our JV partner - Marinopoulos Holding Sarl

Marks and Spencer plc and Marinopoulos Holding Sarl together own Marks and Spencer Marinopoulos Greece S.A., a joint venture company, which operates M&S stores in Greece (“M&S Greece”).

Your personal data collected via this Website may be shared with M&S Greece, as an M&S group company, for any of the purposes set out in this Privacy Policy.

In particular, if you purchase products from this Website, your personal data will be shared with and used by M&S Greece if necessary for the purposes of enabling you to collect or return your order in stores located in Greece. This policy only relates to the use of your data collected via this Website.

The Loyalty Scheme

If you are a member of the Loyalty Scheme operated by M&S Greece for its customers, you will be awarded points on purchases made via this Website. In order to facilitate the award of points under the Loyalty Scheme for such purchases, information about your loyalty points and associated transactional personal data will be shared within M&S, and in particular provided to M&S Greece.


Promotional communications

M&S uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest M&S offers. If you have agreed to receive marketing communications by email or text, details of your transactions will be shared within M&S and in particular provided to M&S Greece to enhance their understanding of customer behaviour in order to ensure you receive relevant promotional materials.

M&S and M&S Greece aim to update you about products & services which are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time, by:

  1. changing marketing preferences via your M&S account;
  2. making use of the simple “unsubscribe” link in emails or the “STOP” number for texts; and/or
  3. contacting M&S via the contact channels set out in this Policy.

On-line Advertising

If you visit this Website, you may receive personalised advertisements whilst browsing other websites. These advertisements will relate to products you have viewed whilst browsing our Website on your computer or other devices, and/or which we believe are of interest to you.

These advertisements are provided by M&S via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or disable cookies at any time - see below for further information.

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.

M&S only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to M&S and to you, and for no other purposes.

Other third parties

Aside from our service providers, M&S will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

  • - our carefully selected partners who provide ‘M&S’ branded products and services (for example energy suppliers), if we have your consent to do so;
  • - credit reference agencies where necessary for card payments;
  • - governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
    • - to comply with our legal obligations;

    • - to exercise our legal rights (for example in court cases);
    • - for the prevention, detection, investigation of crime or prosecution of offenders; and
    • - for the protection of our employees and customers.

International transfers

To deliver products and services to you, it is sometimes necessary for M&S to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.


M&S may collect the following information about you:

  • - your name, age/date of birth and gender;
  • - your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
  • - purchases and orders made by you;
  • - your on-line browsing activities on M&S websites;
  • - your password(s);
  • - when you make a purchase or place an order with us, your payment card details;
  • - your communication and marketing preferences;
  • - your interests, preferences, feedback and survey responses;
  • - your location;
  • - your correspondence and communications with M&S; and
  • - other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
    • Our website are not intended for children and we do not knowingly collect data relating to children.

      This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.


      Our controls

      M&S is committed to keeping your personal data safe and secure.

      Our security measures include: -

      • - encryption of data;
      • - regular cyber security assessments of all service providers who may handle your personal data;
      • - regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;
      • - daily penetration testing of systems;
      • - security controls which protect the entire M&S IT infrastructure from external attack and unauthorised access; and
      • - internal policies setting out our data security approach and training for employees.


      M&S will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from M&S asking you to do so, please ignore it and do not respond.

      If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

      In addition, we recommend that you take the following security measures to enhance your online safety both in relation to M&S and more generally: -

      - keep your account passwords private. Remember, anybody who knows your password may access your account.

      - when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this accessing your account, clicking ‘your account’, clicking ‘your data’ and selecting ‘change password’.

      - avoid using the same password for multiple online accounts.


      You have the following rights:

      • - The right to ask for a copy of personal data that we hold about you (the right of access);
      • - The right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
      • - The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
      • - The right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
      • - The right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
      • - The right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).
      • If you wish to exercise any of the above rights, please contact us using the contact details set out below.


        We are required to set out the legal basis for our ‘processing’ of personal data.

        Click here for further information

        Legal basis for M&S processing customer personal data


        M&S collects and uses customers’ personal data because is it necessary for:

        • - the pursuit of our legitimate interests (as set out below);
        • - the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
        • - complying with our legal obligations.

        In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.

        Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

        Our legitimate interests

        The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of M&S, including:-

        • - selling and supplying goods and services to our customers;
        • - protecting customers, employees and other individuals and maintaining their safety, health and welfare;
        • - promoting, marketing and advertising our products and services;
        • - sending promotional communications which are relevant and tailored to individual customers (including administering the Sparks loyalty scheme);
        • - understanding our customers’ behaviour, activities, preferences, and needs;
        • - improving existing products and services and developing new products and services;
        • - complying with our legal and regulatory obligations;
        • - preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
        • - handling customer contacts, queries, complaints or disputes;
        • - managing insurance claims by customers;
        • - protecting M&S, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to M&S;
        • - effectively handling any legal claims or regulatory enforcement actions taken against M&S; and
        • - fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.


        If you have any questions about how M&S uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

        • phone us on: 0333 014 8430 from UK (open 7am to 7pm);
        • e-mail us at:
        • write to us at: M&S International Customer Services, PO Box 3001, Sheffield, S97 3GN, ENGLAND

        When contacting us, please remember to quote your name and contact details along with any M&S account number or correspondence reference you may have.

        You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at


        For information about how personal data collected via our UK website or UK stores is used please visit see our UK Privacy Policy.


        Subject of a Personal Data Protection Information Note

        " Marks and Spencer – Marinopoulos Greece S.A. " (hereinafter the "Company"), based in Athens and on Ermou Street 33-35, P.C. 105 63, collects and further processes your personal data only if absolutely necessary, for clear and legitimate purposes, under Regulation (EU) 2016/679, Law 4624/2019 and Law 3471/2006, as applicable.

        Personal data processed by the Company

        When you tag the Company to one of your posts, in accordance with the terms and conditions of the social network platform you use, your post is automatically added to the Company's page. In addition, the Company may republish your post or your "story" to which you have tagged.

        Collection and further processing of Personal Data of Minors

        In principle, the Company does not collect directly or indirectly data of persons who have not reached the age of 15. However, since it is impossible to cross-check and verify the age of the persons entering or using the website, it is recommended that parents and guardians of minors contact the Company immediately if they find any unauthorized disclosure of data on behalf of the minors for whom they are responsible, in order to exercise the rights granted to them accordingly, such as deleting their data. In the event that the Company becomes aware that it has collected the personal data of a minor, it undertakes to delete it immediately and to take all necessary measures to protect such data.

        Data Subjects Rights

        The Company ensures that it is able to respond directly to the requests of the subjects, for the exercise of their rights in accordance with the Existing Legislation. Each data subject shall have the following rights:

        A) Request access to his personal data held by the Company

        B) Request the rectification of his personal data

        C) Request the deletion of his personal data (right to be forgotten)

        D) Request the restriction on the processing of his personal data.

        In addition, the data subject is entitled to object to the processing of his personal data by a Company. In case of exercise of any of the above rights, the Company will respond immediately and in any case within thirty (30) days of the submission of the request, informing you in writing of the progress of its satisfaction. For any complaint you may make regarding this information note or privacy issues, if we do not meet your request, you may contact the Hellenic Data Protection Authority via the following link:

        Data Protection Officer (DPO)

        For the exercise of all the above rights, as well as for any matter relating to the processing of your personal data by the Company you can contact the Data Protection Officer of the Company at

        Disclaimer for the Processing operations conducted by the Joint- Controllers

        In accordance with Existing Law, the Company acts as Joint Controller with the provider of the social networking platform you use. In particular, Joint - Controllership concerns the activities of processing access to the statistics of access to the Company's page. Therefore, the Company does not control or is responsible for any other processing operation carried out by the Joint Controllers. For more information about data protection policies by the Joint - Controllers:

        Data Transfers outside the EEA. The Company does not transmit your personal data to third countries and/or International Organizations.


        This policy was last updated in July 2021

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