We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
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We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self-audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A here.
For the latest opportunities please click here
By email: click here.
Our contact centre line 09 4245 5745 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.
By post:
Marks & Spencer PLC,
PO Box 3001,
Sheffield,
S97 3GN
ENGLAND
For information on how to return items please click here
Please note that it can take up to 14 working days for your return to be received at our UK warehouse. We will then process your refund within 7 working days of receiving the products at our UK warehouse. We will send you a confirmation email once we’ve refunded you.
Please contact our Customer Services team so we can advise you on the next step to take. Please click here to find our contact details.
Currently no payment details can be stored on your account.
The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
Click here for our privacy policy.
Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account.
If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
Currently no payment details can be stored on your account.
Currently no payment details can be stored on your account.
If you would like us to disable your account, please contact our Customer Services team, who will be able to do this for you. Click here for our contact details.
Alternatively, if you’ve placed your order as a guest:
Alternatively, if you’ve placed your order as a guest:
We accept major credit/debit cards (Visa, Mastercard, American Express, Diners Club), Finnish E-Banking, Trustly, Klarna, PayPal and ApplePay on iOS devices.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any gift cards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
Your VAT receipt will be included in your parcel.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
20% off selected full price schoolwear and school essentials items when you purchase 4 or more in one transaction. Offer is subject to availability and for a limited time only at www.marksandspencer.com/fi only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded and Face coverings. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Buy 2 items and get the 3rd item free on selected boys & girls’ clothing. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/fi only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Buy 2 items and get the 3rd item free on selected women’s knickers when purchased in one transaction. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/fi only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Buy One Get One Half Price on selected items. 50% of the price of the cheaper item will be discounted from the total at checkout. For a refund to be processed, all items must be returned together. Offer is subject to availability and for a limited time only at www.marksandspencer.com/fi only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Save 30% when you buy 2 or more selected Men's Shirts. Offer is subject to availability and for a limited time only at www.marksandspencer.com/fi only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Please click here to view our size guides.
We are able to offer the ability to leave a gift message within the Checkout process of your order.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
There are links to the size guides on product pages. You can also find links to all product size guides below:
No, we are well prepared to manage the changes that may arise following the UK leaving the EU and we will continue to deliver great value, quality products and serve our customers to the standards they expect
No, M&S will continue to offer great-value, quality products with no additional tax or duties to pay
No, our updated delivery timeframes and costs can be seen here. We are well prepared to manage the changes that arise after the UK leaving the EU and continue to offer the service our customers expect from M&S
Following the UK’s departure from the EU, you may now need to complete a customs declaration form. You will be contacted directly by your local courier if this is required. No additional duties or taxes will be payable.
Shop with confidence this Christmas with our extended returns policy valid from 9th October 2020 and you'll have until 10th January 2021 to return purchases bought during this time. Normal exclusions apply. Our goodwill returns policy does not affect your statutory rights.
You may return unused products within 35 days of purchase with a valid parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged.
Returns hub
Lower cost local returns using a pre-paid label.
Click here to visit our returns portal and print your returns note and label. Attach it to the top of your parcel and insert the returns note in the parcel, then drop your parcel straight into a Post Box or at your local Post Office.
The cost of return will appear when you create the label, this cost will be deducted from your refund.
Your items don't need to be in the original box or bag as long as they're securely packaged.
Self-postage return to the UK
Please contact us If you need to return a faulty or incorrect item.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.
It can take up to 35 working days to process your return.
We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.
How it works:
1. Activate Return Shipping on us on your PayPal account
2. Purchase your M&S products, using PayPal to pay
3. Return any unwanted items to us, using one of the methods above
4. Submit a claim to PayPal for the return postage amount with proof of PayPal purchase and proof of return shipping costs
5. After your application has been approved, PayPal will aim to send a refund to your PayPal account in 10 days
Terms and conditions apply and are subject to limitations – please refer to the full PayPal T&C’s found here
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
All our clothing and footwear and selected homeware ranges from the UK are available to order on this Website. Products in Beauty, Food, Wine, Furniture and selected Homeware are available on our UK website for UK customers only.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, pants, dresses etc.).
Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (American Express, Diners, Finnish E-Banking, Mastercard, Visa), ApplePay, Trustly, Klarna and PayPal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
Alternatively, if you’ve placed your order as a guest:
Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed. Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.
Due to increased COVID-19 restrictions, we expect that some orders may take longer be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience you may experience. An estimated delivery date will be shared when placing an order and our delivery lead times can also be seen here and below in the delivery options available.
Tracking information provided by our local carriers is available and will be able to advise of expected delivery date for your order.
STANDARD TRACKED DELIVERY: 10-14 working days
€5.95
FREE for orders above €50
EXPRESS TRACKED DELIVERY: 5-7 working days
€14.95
FREE when you spend over €100
No, there is no additional customs duties or tax to pay now the UK has left the EU.
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.
You can track the progress of your order here
M&S stores in the Finland are run by our in country Franchise Partner team (Sokos)
To locate the stores, please visit our store finder
The Marks & Spencer website has been designed to be compatible with the following browsers:
The M&S website (www.marksandspencer.com/fi) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
Accessibility Statement
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include: