Free home delivery over 45€
Delivering to over 30 countries
3 for 2 knickers
Buy one vest and get the second half price
Buy two luxury shirts for €80
You can call us on 20 713 2909; we’re open from 7am to 8pm (UK time). If you’re in the UK, please call 0333 014 8430.** *Green Number: toll free number if calling from a landline.**Calls are charged at local rate from a land line.
By email: click here.
Marks & Spencer Plc,
PO Box 3001,
For information on how to return items please click here.
We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
Please click here for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self-audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A here.
For the latest opportunities please click here
Currently no payment details can be stored on your account.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
We accept major credit/debit cards (Visa, MasterCard), Paypal and Apple Pay on iOS devices.
Germany & Austria: If you select invoicing as a method of payment you will receive an invoice from Klarna and payment must be made to Klarna directly. Online bank transfer is available via SOFORT.
The Netherlands: If you select iDEAL you will be redirected to your bank website. Once your payment has been accepted by your bank, you must return to the Marks and Spencer website to complete your order.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any gift cards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
If you would like a VAT receipt for your order, please contact our Customer Services team, who will be able to help you further. Please
click here, for our contact details.
For payments by card: Your transaction will appear as ‘Marks&Spencer-Globale’ on your card or bank statement
You can pay by invoice if you order from Germany or Austria. An organisation named Klarna handles our invoicing process, and you will pay Klarna directly.
If you wish to use our invoicing service, please select "Klarna – Rechnungskauf" as your payment option when you reach our checkout.
We’re sorry but we’re not currently selling gift cards or vouchers on our International website.
No. We’re sorry but we don’t currently accept gift cards on our International website.
Girls Nightwear Hoodie Safety Recall - click here for full details
Please click here to view our size guides.
We are sorry but we currently do not offer a service to include a gift message for items within your order.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.
As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
There are links to the size guides on product pages. You can also find links to all product size guides below:
We offer a simple and convenient way to return all or part of your order.
1. Return your parcel using a tracked return label: Learn more
You may return unused products within 35 days of purchase with a printed return note. Your items don't need to be in the original box or bag as long as they're securely packaged.
You will need your Order ID and the email address associated with your M&S account to select your return option.
Click here to visit our returns portal and print your returns note and label.
Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel.
Then drop your parcel straight into a Post Box or at your local Post Office.
The returns label and returns note is valid for one parcel only.
Your refund will be processed once your parcel has reached our UK warehouse.
Looking to return a faulty or incorrect item?
Please contact us and our customer service team will sort this for you.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.
We offer you the option to drop your package at your nearest post office using a pre paid label. The cost of postage is provided at a discounted rate and will be deducted from your refund.
1. Visit our returns portal and fill in your order details. You'll be to print a pre-paid shipping label directly from the Returns Portal.
2. Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel.
3. Drop your parcel straight into a Post Box or at your local Post Office.
The returns label and returns note is valid for one parcel only. Your refund will be processed once your parcel has reached our UK warehouse, but can delayed if we have not received the goods or evidence that you have returned.
How much does it cost?
The cost of your return will be deducted from your refund and will vary based on the size and weight of your returns parcel. M&S will subsidise a portion of the returns cost and the remaining cost will be deducted from your refund.
How much will I be refunded?
You will be refunded for the value of the goods returned minus the cost of the return. Please note that we will refund your shipping costs if you are returning goods because we have made a mistake or if the goods are faulty. If you change your mind within the 14 days, we will refund the total order amount. You will not be refunded for any shipping costs or any taxes you paid on your order, if the returned goods are missing labels, garments have been worn or damaged, or the return period has expired. Your refund will be processed once your parcel has reached our UK warehouse.
It can take up to 35 days for us to receive and process your return; your refund will be processed within 5-10 working days of reaching our UK warehouse. We will send you a confirmation email once we’ve refunded you.
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).
Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.
How it works
- Activate Return Shipping on Us on your PayPal account
- Purchase your M&S products, using PayPal to pay
- Return any unwanted items to us, using one of the methods above
- Submit a claim to PayPal for the return postage amount with proof of PayPal purchase and proof of return shipping costs
- After your application has been approved, PayPal will aim to send a refund to your PayPal account in 10 days
- Terms and conditions apply and are subject to limitations – Refer to the PayPal website for full terms and conditions
Our extended Christmas returns policy is valid from 8 October 2018 and you’ll have until 13 January 2019 to return purchases bought during this time. Normal exclusions apply.
We offer FREE tracked home delivery in 3-6 working days for orders over €45, €3,95 for orders under €45.
We also offer FREE tracked express delivery in 2 working days for orders over €75, €5,95 for orders under €75.
You can track the progress of your order here.
No, there are no customs duties to be paid when buying goods coming from within the European Union.
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels.
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
Due to shipping restrictions, selected products in Beauty, Food, Wine, Furniture, Electronics and selected homeware are available on our UK website for UK customers only.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, pants, dresses etc.). You can also change the currency you wish to shop in (GBP, CAD, USD, EUR etc.) at the top right corner of the website.
Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, MasterCard, American Express, JCB) and PayPal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance, we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed. Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.
The M&S website (www.marksandspencer.us) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
The Marks & Spencer website has been designed to be compatible with the following browsers:
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include: