Account setup & maintenance
I’ve forgotten my password. What shall I do?
- • Click on ‘Forgot Password?’
- • Enter your account email to receive an email to reset your password.
How do I create an account?
- • Click ‘Sign in’ at the top of our homepage.
- • Click on ‘Create an account’ under ‘New Customer’.
- • Enter your personal details and click on ‘Create an account’ at the bottom of the page.
How can I keep my account details safe?
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
- • Keep your account passwords private. Remember, anybody who knows your password may access your account.
- • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’.
- • Avoid using the same password for multiple online accounts.
Click here for our privacy policy.
I cannot sign in my account even though I am an existing customer
Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account.
If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
How do I add a credit card to my account?
• Currently no payment details can be stored on your account.
How do I delete a credit/debit card from my account?
• Currently no payment details can be stored on your account.
How can I close my account?
If you would like us to disable your account, please contact our Customer Services team, who will be able to do this for you. Click here for our contact details.
