We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products. Please click here for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A here.
From Malta to Moscow, Tenerife to Tallinn, you can count on Marks & Spencer being there. Outside of the UK we have nearly 250 European stores – and that number’s growing fast.
In 2011/12 we made great strides in central and eastern Europe, opening more than 25 stores across Poland, the Czech Republic, Turkey, Russia and Ukraine. And we’re always looking for ways to take the unique Marks & Spencer brand to even more people across the continent.
What’s the secret? Well, there isn’t one. It’s simply offering cutting-edge fashion that makes our customers look great – and industry-leading service that makes them feel great. And if you’ve got all the skills and all the enthusiasm to play your part, there’s never been a better time to join us.
For the latest opportunities please click here
Our contact centre line (+44) 117 450 0035 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.
By email click here
By post: Marks & Spencer Plc, PO Box 3001, Sheffield, S97 3GN, ENGLAND
For infomation on how to return items please click here
Currently no payment details can be stored on your account.
The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
We accept major credit/debit cards (Visa, Mastercard, American Express,) and Paypal. Alternative payment methods are available at the point of checkout.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage. If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
Buy 3, Get a 4th Free on Selected Mens Suits. Offer is subject to availability and for a limited time only at www.marksandspencer.com/cn only. Cannot be used in conjunction with any other promotion, offer or discount code. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
4 for 3 on selected Mens T-shirts. Offer is subject to availability and for a limited time only at www.marksandspencer.com/cn only. Cannot be used in conjunction with any other promotion, offer or discount code. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
4 for 3 across selected Womens socks and tights. Offer is subject to availability and for a limited time only at www.marksandspencer.com/cn only. Cannot be used in conjunction with any other promotion, offer or discount code. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
20% off selected full price schoolwear and school essentials items when you purchase 4 or more in one transaction. Offer is subject to availability and for a limited time only at www.marksandspencer.com/cn only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded and Face coverings. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Buy 2 items and get the 3rd item free on selected boys & girls’ clothing. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/cn only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Buy 2 items and get the 3rd item free on selected women’s knickers when purchased in one transaction. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/cn only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Save 30% when you buy 2 or more selected Men's Shirts. Offer is subject to availability and for a limited time only at www.marksandspencer.com/cn only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
We’re sorry but we’re not currently selling gift cards or vouchers on our International website.
No. We’re sorry but we don’t currently accept gift cards on our International website.
All existing delivery options are available and will be displayed at checkout. These brands are fulfilled from a different warehouse and therefore will arrive in a separate parcel to any other M&S items you order at the same time.
The standard M&S refund policy applies to all these brands.
Currently, these products are online only.
JACK & JONES
Nobody’s Child
Sloggi
Triumph
To help you shop with confidence this season, our Christmas returns policy is valid from 4 October 2021 until 5 December 2021. Any purchases made online between these dates can be returned up until 10 January 2022. For purchases made from 6 December 2021, our normal refund policy applies.
You may return unused products within 35 days of purchase.
Self-postage return to the UK
Please visit our returns portal to select your return method and generate your returns label and note. Enclose the completed Returns Merchandise Authorisation form in the parcel and attach the returns label provided via the returns portal to the parcel.
Return your parcel at your own cost through your preferred carrier. Please get a receipt as proof of postage
Please contact us If you need to return a faulty or incorrect item.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.
We aim to refund you within 35 days. This may take slightly longer during busy periods. This will be issued back to the original payment method by GlobalE, our international sales facilitation and fulfilment partner. You will receive a confirmation email once your refund has been processed.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.
To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to int.damageditem@customersupport.marksandspencer.com. Please also include the following detail so we can help:
Due to increased COVID-19 restrictions, we expect that some orders may take longer than planned to be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience.
You can see the latest status of your order by logging into your account and using the Track order option or alternatively use the tracking information provided by our local carriers.
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.
You can track the progress of your order here
Click here for our privacy policy
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
To give you the best possible experience, this site uses cookies. Continuing to use marksandspencer.com means you agree to our use of cookies. See our cookie policy for more information.
Just Tap and 'Add to Home Screen'
Speed up your shopping experience by adding M&S to your home screen!