What to wear to a wedding
Meet the M&S Insiders
Free home delivery over $50
Delivering to over 30 countries
3 for 2 panties
The ultimate supportive strapless bra
Save 30% when you buy two luxury shirts
Buy 4 save 20% across kidswear and babywear
Discover your destination for ideas, inspiration and advice for you, your family and your home.
Consider this your cheat sheet to spring/summer 2019 style
Unrivalled support for occasion dressing
Our top fashion finds from those in the know
Try something new with these wedding guest options
We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A
We do not currently have any jobs based in the United States. If you would like to work with M&S in the UK or any other countries where we currently operate stores, please refer to careers.marksandspencer.com.
You can call us on 97 0429 5507; we’re open from 7am to 8pm (UK time).
By email: click here.
(or on 0333 014 8430 from UK).
Marks & Spencer Plc,
PO Box 3001,
For infomation on how to return items please click here
Currently no payment details can be stored on your account.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
We accept major credit/debit cards (Visa, Mastercard, American Express, JCB), Paypal and Apple Pay on iOS devices. We will not charge you foreign transaction fees on payments made via US cards.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
If you would like a VAT receipt for your order, please contact our Customer Services team, who will be able to help you further.
Please click here for our contact details.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
We’re sorry but we’re not currently selling gift cards or vouchers on our International website.
No. We’re sorry but we don’t currently accept gift cards on our International website.
Please click here to view our size guides.
We are sorry but we currently do not offer a service to include a gift message for items within your order.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.
As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
There are links to the size guides on product pages. You can also find links to all product size guides below:
Simply visit our returns portal to generate your returns label and note, valid for 1 parcel only.
You will need your order ID and the email address associated with your M&S US account.
We offer 2 simple options:
1. Prepaid return to the USA
o Send your package at a discounted rate to our local hub and we’ll pay for the rest of the return to UK.
o Visit our returns portal and select this method to see the cost of your return. The cost will be deducted from your refund.
o Drop your parcel at any post office, self-service kiosk or approved postal provider.
2. Self-postage return to the UK
o Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier.
From the point at which your return arrives back at our US hub we aim to process within 14 days, this includes transit time back to the UK.
Please then allow up to 5 days for your refund to reach you, this will be issued back to the original payment method used when placing the order. We will send you a confirmation email once we’ve refunded you.
During busy periods it may take slightly longer for your return to be processed so please bear with us.
You may return unused products within 35 days of purchase with a valid parcel summary document. Your items don’t need to be in the original box or bag as long as they are securely packaged.
Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.
How it works
- Activate Return Shipping on Us on your PayPal account
- Purchase your M&S products, using PayPal to pay
- Return any unwanted items to us, using one of the methods above
- Submit a claim to Paypal for the return postage amount with proof of PayPal purchase and proof of return shipping costs. PayPal will refund return shipping costs up to $30 per order.
- After your application has been approved, PayPal will aim to send a refund to your PayPal account in 10 days
- Terms and conditions apply and are subject to limitations – please refer to the full PayPal T&C’s found here:
Our extended Christmas returns policy is valid from 8 October 2018 and you’ll have until 13 January 2019 to return purchases bought during this time. Normal exclusions apply.
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
All our clothing, footwear and homeware range in the UK is available to order on this website (exceptions include items where we don’t have trademark rights in Canada). Products in Beauty, Food, Wine, Furniture and selected homeware are available on our UK website for UK customers only.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, pants, dresses etc). You can also change the currency you wish to shop in (GBP, CAD, USD, EUR etc) at the top right corner of the website.
Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, Mastercard, American Express, JCB) and Paypal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.
We offer Tracked Express delivery within 3-5 business days on all orders, FREE for orders above $50. For orders below $50, a charge of USD $5 is applied for express delivery.
No, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. We send orders to USA as Delivered Duty Paid (DDP). However, you will be responsible for assuring that any products you order comply with state and federal government import regulations.
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
The Marks & Spencer website has been designed to be compatible with the following browsers:
The M&S website (www.marksandspencer.us) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include: