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Free home delivery over Rp990.000 |Help and Support |All duties paid

How to shop

Do I have to open an account to place an order?

This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.

Why can’t I order the item I want when it’s available in the UK?

Most of our clothing, footwear and homeware range in the UK is available to order on this website (exceptions include Beauty, Furniture, lighting, flammable items, selected homeware and Peppa Pig products). Please note that gift cards are not available on this website.

The item I want is not in stock. Can I pre-order it?

We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.

How to buy?

To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, trousers, dresses etc).

Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, Mastercard, American Express, JCB). Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.

Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.

How can I send an order to the UK?

If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.

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