Returns and Refunds Policy
What is your returns and refunds policy?
You can return unused products within 28 calendar days since purchase by raising a return request online.
The products must be in their original condition and include all labels. The products should be securely packaged, not necessarily in their original packaging.
Please be aware that exchange of items bought online with in-store stock is not available.
Goodwill refunds are not accepted for jewellery, toiletries, cosmetics, underwear, open bedding, or face coverings.
Refunds will be made to the same payment method used for the purchase.
RETURN OPTIONS
You can visit the link return portal to generate and print your returns label.
Create return labelPlease enclose the completed Return Form and Return Slip in the parcel.
Alternatively, you can return the products for free at any M&S store.
1. Free instant returns in select M&S click and collect stores.
We offer you the option to return any items to select stores free of charge. These stores are:
Chania, Corfu, Ermou, Gerakas, Glyfada I, Glyfada II, Heraklion, Kavala, Kifisia, Larisa, Macedonia Mall, Mediterranean Cosmos, Nea Erythrea, Nea Smyrni, Eolou, Patra, Piraeus, Psychiko, Rhodes, Smart Park, Trikala, Tsimiski, Volos, Vrilissia, Kalamata. Please check store contact details here.
2. Standard courier returns
Choose our courier returns option and schedule a collection for your returning items. Print your returns label and note here. A discounted returns charge of €3.99 will be deducted from the value of your refund.
Schedule your pick-up here
When will I receive my refund?
Return in store
We can now process returns instantly in click and collect stores. Customers should receive their refund within 2-5 working days.
The M&S click and collect stores are: Chania, Corfu, Ermou, Gerakas, Glyfada I, Glyfada II, Heraklion, Kavala, Kifisia, Larisa, Macedonia Mall, Mediterranean Cosmos, Nea Erythrea, Nea Smyrni, Eolou, Patra, Piraeus, Psychiko, Rhodes, Smart Park, Trikala, Tsimiski, Volos, Vrilissia, Kalamata.
For all store details, please refer to our store locator here.
Return via postage
It can take up to 21 working days to process your return.
We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by Global-E, our international sales facilitation and fulfilment partner.
What if I have a damaged/faulty item?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.
To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to internationaldamagedparcels@customer-support.marksandspencer.com. Please also include the following detail so we can help:
- • Your name
- • Your order number
- • Product name and code (the product name and code can be found on your order confirmation email)
- • A description of the fault
- • Your preference for a replacement item or refund
