How can I change the delivery address for my order?

If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance, we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.

Can I change the size/colour of the item I’ve ordered?

If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance, we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.

How can I cancel my order?

• You may cancel within 30 minutes of your order being placed. To do this, sign into your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘My orders’.
• • Find your order on the list and click on the ‘View Order’ link next to it.
• • Click ‘Cancel this order’.
• • Click ‘Where’s my order’ at the bottom of our page. Enter your order number, order email and billing zip code to view your order details.
• • On your order details, click the ‘Cancel this order’ option.

The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.

Can I add or delete a product from my order?

If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance, we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.

Can I change my delivery type after I’ve placed my order?

If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.

Can I change the billing address for my order?

If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.

Do I have to open an account to place an order?

This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.

Why can’t I order the item I want when it’s available in the UK?

Due to shipping restrictions, selected products in Beauty, Food, Wine, Furniture, Electronics and selected homeware are available on our UK website for UK customers only.

The item I want is not in stock. Can I pre-order it?

We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.

How to buy?

To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, pants, dresses etc). You can also change the currency you wish to shop in (GBP, CAD, USD, EUR etc.) at the top right corner of the website.

Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.

Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, MasterCard, American Express, JCB) and PayPal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.

Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.

How can I send an order to the UK?

If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.

What is your refund and returns policy?

You may return unused products within 30 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

1. Tracked postage returns

Return your parcel by creating a return label through our return portal here..

A standard returns fee of €8.99 will be charged and deducted from the value of your refund. Return your parcel by creating a return label through our return portal here.

Please enclose the Returns Merchandise Authorisation form in your parcel; attach the returns label to your parcel and drop off at your nearest postal service. Please get a receipt as proof of postage.

2. Standard Courier returns with DHL

Standard return option with DHL. Drop of at your local return point or arrange collection. here.Schedule your pick-up here. Please get a receipt as proof of postage.

3. Self-postage return to the UK

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal here.

Please contact us If you need to return a faulty or incorrect item.

Note: we cannot accept goodwill refunds for bra accessories, earrings for pierced ear, open bedding or face coverings.

When will I receive my refund?

It can take up to 35 working days to process your return.

We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.

What if I have a damaged/faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to int.damageditem@customersupport.marksandspencer.com. Please also include the following detail so we can help:

• • Your name
• • Your order number
• • Product name and code (the product name and code can be found on your order confirmation email)
• • A description of the fault
• • Your preference for a replacement item or refund

Can I order gift cards on the Marks and Spencer International website

We’re sorry but we’re not currently selling gift cards or vouchers on our International website.

I have a UK gift card. Can I use this on the Marks and Spencer International website?

No. We’re sorry but we don’t currently accept gift cards on our International website.

Where can I find the size guides for your products?

Please click here to view our size guides.

Can I leave a gift message for the item I'm buying?

We are able to offer the ability to leave a gift message for the majority of products within the checkout process of your order.

Can you gift wrap my purchases?

We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.

Why aren’t you offering food online?

As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.

Why can’t I find beauty, flowers and wine online?

We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.

Why can’t I find children’s toys and books online?

We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.

We are delighted to introduce carefully curated external brands to M&S

What are my delivery options?

All existing delivery options are available and will be displayed at checkout. These brands are fulfilled from a different warehouse and therefore will arrive in a separate parcel to any other M&S items you order at the same time.

What is the refund / exchange policy for brands?

The standard M&S refund policy applies to all these brands.

Will the products be available in M&S stores?

Currently, these products are online only.

Which brands are stocked at M&S?

JACK & JONES

Nobody’s Child

Sloggi

Triumph

How can I change my email address?

• Sign in to your account.
• Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
• Type your new email address in the appropriate space and confirm it.
• Click ‘Save and continue’ at the bottom of the page.

How can I change the name on my account?

• Sign in to your account.
• Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
• Change your name and click ‘Save’.

How can I change my password?

• Sign in to your account.
• Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
• Type your new password in the appropriate space and confirm it.
• Click ‘Save and continue’ at the bottom of the page.

Are my credit or debit card details saved in my account?

Currently no payment details can be stored on your account.

Is my personal data safe if I create an account?

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

PRIVACY POLICY

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

BUY 3, GET A 4TH FREE ON SELECTED MENS SUITS

Buy 3, Get a 4th Free on Selected Mens Suits. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-fr only. Cannot be used in conjunction with any other promotion, offer or discount code. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

4 FOR 3 ON SELECTED MENS T-SHIRTS

4 for 3 on selected Mens T-shirts. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-fr only. Cannot be used in conjunction with any other promotion, offer or discount code. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

4 FOR 3 ACROSS SELECTED WOMENS SOCKS AND TIGHTS

4 for 3 across selected Womens socks and tights.  Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-fr only. Cannot be used in conjunction with any other promotion, offer or discount code. Sale items excluded.  Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

BUY 4 AND SAVE 20% ACROSS FULL PRICE SCHOOLWEAR AND KIDS ESSENTIALS

Buy 4 and save 20% across full price schoolwear and kids essentials items. Promotion applies at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-fr. Cannot be used in conjunction with any other promotion, offer or discount code. Offer does not apply to delivery charges and excludes selected brands. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

3 FOR 2 KIDS’ CLOTHING

Buy 2 items and get the 3rd item free on selected boys & girls’ clothing. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-fr only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

3 FOR 2 WOMEN'S KNICKERS

Buy 2 items and get the 3rd item free on selected women’s knickers when purchased in one transaction. The price of the cheapest item will be deducted from the total at checkout. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-fr only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

BUY ONE GET ONE HALF PRICE ON SELECTED WOMEN'S VESTS

Buy One Get One Half Price on selected items. 50% of the price of the cheaper item will be discounted from the total at checkout. For a refund to be processed, all items must be returned together. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-fr only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

BUY 2 MEN'S SHIRTS, SAVE 30%

Save 30% when you buy 2 or more selected Men's Shirts. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-fr only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.