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What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, JCB), Paypal and Apple Pay on iOS devices.

Germany & Austria: If you select invoicing as a method of payment you will receive an invoice from Klarna and payment must be made to Klarna directly. Online bank transfer is available via SOFORT.

The Netherlands: If you select iDEAL you will be redirected to your bank website. Once your payment has been accepted by your bank, you must return to the Marks and Spencer website to complete your order.

Can I pay using a gift card?

We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any gift cards issued for our UK website,, will not apply on this website.

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

When will you take payment for my order?

If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

How can I get a VAT receipt for my order?

Your VAT receipt will either be included in your parcel or you will receive it electronically.

How will my transactions show on my payment?

For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.

Can I pay for my order by invoice?

You can pay by invoice if you order from Germany or Austria. An organisation named Klarna handles our invoicing process, and you will pay Klarna directly.

If you wish to use our invoicing service, please select "Klarna – Rechnungskauf" as your payment option when you reach our checkout.

Offers and promotions

I’ve noticed the item I want is part of a special offer. Where can I find out more about this offer?

There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.

How do I apply a promotional code to my order?

  • • Go to your shopping basket.
  • • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
  • • Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

  • • Our promotional codes have expiry dates, so ensure it has not expired.
  • • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
  • • Check you’ve entered the code correctly, ensuring there are no empty spaces.
    Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

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