Discover Style & Living, your destination for ideas, inspiration and advice for you, your family and your home.
Consider this your festive-style cheat sheet
A satin pajama set to keep you comfy
Refresh your utensils for a stress-free festive season
A catwalk-worthy bra in lingerie's on-trend fabric
Dazzling decorations to bring a touch of sparkle and a sprinkling of Christmas magic to your home
Decorations this way
Whatever your winter coat choice, ours will leave you feeling festive
Fun sweaters for you, luxurious cashmere for them
Treat yourself or a loved one to one of our robes or nightdresses this Christmas
Shop dressing gowns
Our beautiful bras, from pretty bralets to T-shirt styles, make the perfect present
Shop T-shirt bras
Shop DD+ bras
Stay warm in style with our latest collections of coats and jackets
Shop coats & jackets
Love your layers with our picks of the season
Layer your little one in our adorable baby bodysuits
From Nordic to novelty, our fun festive sweaters tick every box
Shop boys’ knitwear
Shop girls’ knitwear
Stylish, winter-ready cover-ups worth going outside for
Shop boys’ coats & jackets
Shop girls’ coats & jackets
Pure cotton sheets in an array of colours and prints: yes please
Shop bedding sets
Duvet covers here
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All our clothing, footwear and homeware range in the UK is available to order on this website (exceptions include items where we don’t have trademark rights in Canada). Products in Beauty, Food, Wine, Furniture and selected homeware are available on our UK website for UK customers only.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, pants, dresses etc). You can also change the currency you wish to shop in (GBP, CAD, USD, EUR etc) at the top right corner of the website.
Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, Mastercard, American Express, JCB) and Paypal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
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If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.
We offer Tracked Express delivery within 3-5 business days on all orders, FREE for orders above CAD $100. For orders below CAD $100, a charge of CAD $5 is applied for express delivery.
No, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. We send orders to Canada as Delivered Duty Paid (DDP). However, you will be responsible for assuring that any products you order comply with state and federal government import regulations.
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
We accept major credit/debit cards (Visa, Mastercard, American Express, JCB) and Paypal. We will not charge you foreign transaction fees on payments made via Canadian cards.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.
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If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
If you would like a VAT receipt for your order, please contact our Customer Services team, who will be able to help you further.
Please click here for our contact details.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
We offer a simple and convenient way to return all or part of your order.
You may return unused products within 35 days of purchase with a valid parcel summary document.
Your items don't need to be in the original box or bag as long as they're securely packaged.
You will need your Order ID and the email address associated your Marks and Spencer London account to select your return option.
Looking to return a faulty or incorrect item? Please contact us and our customer service team will sort this for you.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.
How does it work?
Simply use our returns portal to print a returns label and returns note. You will then be able to return all or part of your order at your own cost through your preferred carrier. To create a returns label, visit our returns portal select this option and follow the instructions. Please note, the returns label and returns note is valid for one parcel only.
How much does it cost?
You are responsible for the cost of the returning the order through your own choice of carrier; the cost of shipping will be dictated by the carrier.
How much will I be refunded?
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.
It can take up to 35 days for us to receive and process your return; your refund will be processed within 5-10 working days of reaching our UK warehouse. We will send you a confirmation email once we’ve refunded you.
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).
Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.
How it works
- Activate Return Shipping on Us on your PayPal account
- Purchase your M&S products, using PayPal to pay
- Return any unwanted items to us, using one of the methods above
- Submit a claim to PayPal for the return postage amount with proof of PayPal purchase and proof of return shipping costs
- After your application has been approved, PayPal will aim to send a refund to your PayPal account in 10 days
- Terms and conditions apply and are subject to limitations – please refer to the full PayPal T&C’s found here:
Our extended Christmas returns policy is valid from 8 October 2018 and you’ll have until 13 January 2019 to return purchases bought during this time. Normal exclusions apply.
Please click here to view our size guides.
We are sorry but we currently do not offer a service to include a gift message for items within your order.
We’re sorry but we don’t offer a gift-wrapping service.
As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.
We are currently unable to offer products within our Autograph collections due to trademark restrictions. This includes Rosie for Autograph lingerie and sportswear, Autograph women’s cashmere, and David Gandy for Autograph menswear. However, check our website regularly as hundreds of new products launch every week.
We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.
We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.
There are links to the size guides on product pages. You can also find links to all product size guides below:
We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A
We do not currently have any jobs based in Canada. If you would like to work with M&S in the UK or any other countries where we currently operate stores, please refer to careers.marksandspencer.com.
You can call us on 001(613) 4168243; we’re open from 7am to 11pm (UK time).
By email: click here.
(or on 0333 014 8430 from UK).
Marks & Spencer Plc,
PO Box 3001,
For infomation on how to return items please click here
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