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Returns and refunds

Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for Sparks sale preview or main sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here

Items bought instore

Any clothing, home (excluding furniture) and beauty products can be taken to any UK clothing and home store (excluding Simply Food, M&S Food, Outlet, hospital, airport, train station, BP and Moto stores) for a refund or exchange. Outlet purchases can only be returned to Outlet stores. Don’t forget to bring along your receipt.

For food purchases, your best option is to return to the store of purchase. If this is not possible, please contact us.

Items bought online

FREE ways to return:

  • In Store
  • CollectPlus is available in more than 7,000 supermarkets, newsagents and corner shops. Find your nearest CollectPlus drop-off point.

    Please include your completed returns form in your parcel and attach the CollectPlus label, ensuring the original delivery label is covered. If you need a new returns form, click here. If you need a new CollectPlus label, click here.

    Make sure to get a CollectPlus returns receipt so you can track your parcel.

    Certain products cannot be returned by CollectPlus, click here for more information

    Size and weight limits: 60cm x 50cm x 50cm and 10kg

  • Post

How can I return an international order?

 

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