Our frequently asked questions answered. If your question isn't here, please contact us and we'll be happy to help
E-gift cards work like Gift Cards and gift vouchers but they're sent to you by email. They can be used for shopping in store and online and can be topped up, just like a Gift Card.
E-gift cards can be used for most purchases. They cannot be used to pay for M&S Money Services, M&S Money Products, M&S Energy or outstanding M&S credit card, and &More Chargecard balances. They are not accepted for Made to Measure Shirts, personalised cards or large appliances.
Yes, you can. You can pay the difference with your credit or debit card online. If you are paying in stores, cash is also accepted.
E-gift cards can be used online and in UK stores. You'll need to print it out for use in stores as the barcode will be scanned at the till. To use your e-gift card online, you'll need the 16 digit code and PIN which are sent to you by email.
Your PIN will be sent to you in a separate email. You don't need a PIN to pay in store with your e-gift card. PINs are only used for online shopping.
Your 16 digit card number can be found on your e-gift card attachment.
The email message your receive with your e-gift card will tell you the value of your e-gift card.
You can also check your balance by telephone on 0845 604 5 604 in the UK and Channel Islands. Local rates apply but please note mobile rates vary.
Your balance can be checked in store by presenting your barcode for scanning at the till.
E-gift cards cannot be returned or refunded, except in accordance with your legal rights. The balance cannot be converted into cash.
E-gift cards are valid for 24 months from the last transaction (transactions include balance enquiries). Any remaining balance will be cancelled on expiry of the validity period. Click here to check your balance.
If any product purchased with an e-gift card is returned for an exchange or refund, any money refunded will go back onto the e-gift card. You can then re-print it or use it online.
If you have deleted your original e-gift card email, we can re-send it to you. If you're refunding an item in store, the refund can be added to a Gift Card.
Your e-gift card is valuable. Please keep your e-gift card number secure. Your card number is unique and the total value can only be redeemed once. Marks & Spencer will not accept liability for lost, stolen or damaged e-gift cards.
If you have lost your print out, you can reprint the e-gift card if you have the original email.
If your email has been deleted or you've lost your PIN, please call us on 0845 603 1603 and we'll send the email again.