I’ve noticed the item I want is part of a special offer. Where can I find out more about this offer?

There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.

How do I apply a promotional code to my order?

• • Go to your shopping basket.
• • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
• • Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

• • Our promotional codes have expiry dates, so ensure it has not expired.
• • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
• • Check you’ve entered the code correctly, ensuring there are no empty spaces.
  Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.