How can I change my email address?

• • Sign in to your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
• • Type your new email address in the appropriate space and confirm it.
• • Click ‘Save and continue’ at the bottom of the page.

How can I change the name on my account?

• • Sign in to your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
• • Change your name and click ‘Save’.

How can I change my password?

• • Sign in to your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
• • Type your new password in the appropriate space and confirm it.
• • Click ‘Save and continue’ at the bottom of the page.

Are my credit or debit card details saved in my account?

Currently no payment details can be stored on your account.

Is my personal data safe if I create an account?

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

I’ve forgotten my password. What shall I do?

• Click on ‘Forgot Password?’
• Enter your account email to receive an email to reset your password.

How do I create an account?

• Please click here to create an account
• Alternatively,
• Click ‘Sign in’ at the top of the website or via the mobile menu on the left
• Click on ‘Create an account’ under ‘New Customer’.
• Enter your personal details and click on ‘Create an account’ at the bottom of the page.

How can I keep my account details safe?

Click here for our privacy policy

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:

• Keep your account passwords private. Remember, anybody who knows your password may access your account.
• When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’.
• Avoid using the same password for multiple online accounts.

I cannot sign in my account even though I am an existing customer

Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.

How do I add a credit card to my account?

• Currently no payment details can be stored on your account.

How do I delete a credit/debit card from my account?

• Currently no payment details can be stored on your account.

How can I close my account?

• If you would like us to disable your account, please contact our Customer Services team, who will be able to do this for you. Click here for our contact details.