Returns-Policy | Marks & Spencer ID

Free home delivery over Rp199.000 |Help and Support |Extended Christmas Returns |All duties paid

Returns and refunds policy

What is your refund and returns policy?

We’ve extended our usual return period for Christmas. Any purchases made online between 1 November and 24 December 2025 can be returned up until 28 January 2026. For purchases made from 25 December onwards, our normal refund policy of 30 days will apply.

Please remember to return with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

1. Express returns

A subsidised returns fee of 300.000Rp will be charged and deducted from the value of your refund.

Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note here.

Schedule your pick-up here.

2. Self-postage returns to the UK

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal

Create return label

Please contact us If you need to return a faulty or incorrect item.

All returns should be made in their original condition – by this, we mean:

• Item(s) should be in an unworn and unused condition.
• Multi-pack items must all be returned together
• 3 for 2 items can be returned individually but will be refunded based on the promotional price paid.
• If the original purchase contained a free item, this item must also be returned
• Items with hygiene seals must be returned with the seals intact ( swimwear, underwear, duvets, etc).

Note: we can’t accept goodwill refunds for bra, accessories, earrings for pierced ears, open bedding or face coverings.

When will I receive my refund?

It can take up to 28 working days to process your return.

How do I return a faulty or damaged item?

Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items. internationaldamagedparcels@customer-support.marksandspencer.com

Ways to pay