My personal details
How can I change my password?
- • Sign in to your account.
- • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
- • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
- • Type your new password in the appropriate space and confirm it.
- • Click ‘Save and continue’ at the bottom of the page.
How can I add an address to my account?
- • Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.
How can I change my email address?
- • Sign in to your account.
- • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
- • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
- • Type your new email address in the appropriate space and confirm it.
- • Click ‘Save and continue’ at the bottom of the page.
How can I change the name on my account?
- • Sign in to your account.
- • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
- • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
- • Change your name and click ‘Save’.
Are my credit or debit card details saved in my account?
We don’t automatically save your card details. If you would like us to save them for your next order, click the ‘Save this card’ option after you’ve entered your card details for payment. Alternatively, add a card on the ‘View and add payment details’ section of the ‘My Account’ page.
Is my personal data safe if I create an account?
The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.
How can I unsubscribe from email newsletters?
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
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