About Marks And Spencer

My account and orders

Payment and offers

Our products & size guides

Returns & refunds

Ordering and delivery

Stores

Technical information

About Marks and Spencer

Who are Marks and Spencer?

We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products. Please click here for the most up to date information about Marks and Spencer.

What is your ethical trading policy?

We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.

How can I find out more about Plan A?

You can find out more about Plan A here.

Careers

International Store Roles

From Malta to Moscow, Tenerife to Tallinn, you can count on Marks & Spencer being there. Outside of the UK we have nearly 250 European stores – and that number’s growing fast.

In 2011/12 we made great strides in central and eastern Europe, opening more than 25 stores across Poland, the Czech Republic, Turkey, Russia and Ukraine. And we’re always looking for ways to take the unique Marks & Spencer brand to even more people across the continent.

What’s the secret? Well, there isn’t one. It’s simply offering cutting-edge fashion that makes our customers look great – and industry-leading service that makes them feel great. And if you’ve got all the skills and all the enthusiasm to play your part, there’s never been a better time to join us.

For the latest opportunities please click here

Contact us

How can I contact you?

By email: click here.

Our contact centre line 0044 117 450 0031 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.

By post:
Marks & Spencer Plc,
PO Box 3001,
Sheffield,
S97 3GN
ENGLAND

For infomation on how to return items please click here

 

My personal details

How can I add an address to my account?

  • • Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.

How can I change my email address?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Type your new email address in the appropriate space and confirm it.
  • • Click ‘Save and continue’ at the bottom of the page.

How can I change the name on my account?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Change your name and click ‘Save’.

How can I change my password?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Type your new password in the appropriate space and confirm it.
  • • Click ‘Save and continue’ at the bottom of the page.

Are my credit or debit card details saved in my account?

Currently no payment details can be stored on your account.

Is my personal data safe if I create an account?

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

Payment

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, JCB, Diners Club), PayPal, Apple Pay, and Cash on Delivery.

Please note Cash On Delivery (COD) is not available in the Dibba region, if this payment is selected in this territory, Aramex will contact you to arrange a method of payment prior to delivery

Can I pay using a gift card?

We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them.

When will you take payment for my order?

If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

Payment for Cash on Delivery orders will be taken at the point of order delivery.

How will my transaction show on my statement?

For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.

Offers and promotions

I’ve noticed the item I want is part of a special offer. Where can I find out more about this offer?

There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.

How do I apply a promotional code to my order?

  • Go to your shopping basket.
  • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
  • Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

  • Our promotional codes have expiry dates, so ensure it has not expired.
  • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
  • Check you’ve entered the code correctly, ensuring there are no empty spaces.
    Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

Offers terms and conditions

ENJOY 10% OFF YOUR FIRST ORDER

Receive 10% off on your first order on womenswear, menswear, kidswear, lingerie and home furnishings when you sign up to receive our emails. Offer is subject to availability and for a limited time only at www.marksandspencer.com/en-om only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

KIDSWEAR: 3 FOR 2

Get 3 for 2 on selected kidswear when purchased in one transaction at marksandspencer.com/en-om and in selected stores. Offer is subject to availability and for a limited time only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

KNICKERS: 3 FOR 2

Get 3 for 2 on selected women’s Knickers when purchased in one transaction at marksandspencer.com/en-om and in selected stores. Offer is subject to availability and for a limited time only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

Gift Cards

Can I order gift cards on the Marks and Spencer International website

We’re sorry but we’re not currently selling gift cards or vouchers on our International website.

I have a UK gift card. Can I use this on the Marks and Spencer International website?

No. We’re sorry but we don’t currently accept gift cards on our International website.

Returns and Refunds Policy

What is your refund and returns policy?

You may return unused products within 35 days of purchase (14 days for sale items) with a printed returns label. Your items don't need to be in the original box or bag as long as they're securely packaged.

*Please note Shipping Fees, Taxes and Duties will not be refunded unless the item is faulty. Enclose the completed Returns Merchandise Authorisation form in the parcel and attach the returns label provided via the returns portal to the parcel.

We offer 2 simple and convenient ways to return all or part of your order:

1. FREE instant returns in M&S stores.

The select M&S click and collect stores can be found here. Please get a receipt as proof of postage.

2. Self Postage returns to the UK.

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage.


Print your returns label and note here.

Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.

When will I receive my refund?

It can take up to 28 working days to process your return.

We can now process returns instantly in click and collect stores. Customers should receive their refund within standard bank processing time. The select M&S click and collect stores can be found here.

We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.

For Cash on Delivery orders, customers will have the option of receiving refunds via Paypal (USD only) or a coupon code.

How do I return a faulty or damaged item?

Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.

My delivery

Delivery update – January 2021

Due to increased COVID-19 restrictions, we expect that some orders may take longer be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience you may experience. An estimated delivery date will be shared when placing an order and our delivery lead times can also be seen here and below in the delivery options available.

Tracking information provided by our local carriers is available and will be able to advise of expected delivery date for your order.

What are your delivery options?

TRACKED DELIVERY:: 7-9 working days
OMR 4
FREE for orders above OMR 30.

Track your delivery here or via the Aramex app.

STORE COLLECTION 7-9 working days.
OMR 4
FREE for orders above OMR 15.

The select M&S click and collect stores can be found here.


CARD ON DELIVERY: 7-9 working days
A payment charge of OMR 3.5 is applied to your order.

Do I have pay to any customs and/or duty charges?

No, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. We send orders to Oman as Delivered Duty Paid (DDP).

Will all my items be shipped together?

In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.

Track your order

You can track the progress of your order here

Store Collection

How do I know when my order is ready to collect from store?

You will receive an email when your order is available for collection in your selected store. Your order will be available to collect from midday that day. We will keep hold of it for up to 7 days.

What details are required when collecting my order from store?

You will need to show photo identification when collecting your order. If someone else is collecting an order on your behalf, they will also need to provide the order number.

How long do I have to collect my order from store?

You will have 7 days to collect your order. If your order is uncollected, it will be sent back to the UK distribution centre and you will receive a full refund for the goods. This may take up to 28 working days.

Stores

Stores

M&S stores in Oman are run by our franchise partner, Al-Futtaim Sons Company LLC.

In partnership with Al-Futtaim Sons Company LLC, M&S offers a free click and collect service to select stores, which gives customers the option to deliver and return orders placed on marksandspencer.com/om to these stores.

To locate the click and collect stores, please visit our store finder

store locator info under Store Information Tab