Returns-Policy | Marks & Spencer FR

Returns and refunds policy

What is your refund and returns policy?

You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

1. Standard Courier returns with DHL

Standard return option with DHL. Drop of at your local return point or arrange collection. here.Schedule your pick-up here. Please get a receipt as proof of postage.

A standard return fee of €4.99 applies, this amount will be deducted from your refund. This is the fastest return option, and refunds are typically processed within up to 10 days.

Please contact us If you need to return a faulty or incorrect item.

All returns should be made in their original condition – by this, we mean:

• Item(s) should be in an unworn and unused condition.
• Multi-pack items must all be returned together
• 3 for 2 items can be returned individually but will be refunded based on the promotional price paid.
• If the original purchase contained a free item, this item must also be returned
• Items with hygiene seals must be returned with the seals intact ( swimwear, underwear, duvets, etc).

Note: we cannot accept goodwill refunds for bra, accessories, earrings for pierced ear, open bedding or face coverings.

When will I receive my refund?

It can take up to 35 working days to process your return.

We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.

What if I have a damaged/faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to internationaldamagedparcels@customer-support.marksandspencer.com. Please also include the following detail so we can help:

• Your name
• Your order number
• Product name and code (the product name and code can be found on your order confirmation email)
• A description of the fault
• Your preference for a replacement item or refund

Ways to pay

Spread the cost