You can place your order in any of these ways:
Please note delivery options depend on the items ordered. Also, please be aware that whichever option you choose, product availability will be the same as all the stock comes from the same place. This means that if you cannot find the product, size or colour online, you will not be able to order it by phone or in store either. Please keep checking the website as new products arrive all the time.
Click here for delivery services and charges
There’s a quicker way to place your order – you can do it in 1 click. Click here for 1-Click ordering.
Flowers, plants and fruit baskets are available for delivery to a home, work or other address but cannot be collected from a store. Nominated day delivery is included in the price.
If you are sending flowers, fruit baskets or plants to a hospital, please check with the hospital first. Some hospitals do not accept deliveries of flowers or fruit.
Where can I buy furniture?
Shortly after placing your order, we will telephone you to arrange delivery. You will receive a confirmation letter a week before your delivery date. The day before delivery, we will telephone you to agree a 4-hour time slot.
Place your order at a Customer Ordering Point (furniture stores only). Please check with the store for their cancellation and returns policy as this is separate from phone and online ordering.
0845 603 1 603 8am-11pm, 7 days a weeks (calls are charged at local rate) – please have your address and payment details ready.
Please check the dimensions of the furniture to make sure it will fit in your home and don't forget to check access too.
Will it fit?
Remember to note your furniture's dimensions and check that it will fit. Don't forget to check access too. If the product does not fit, it will be classed as a cancelled order and you will incur costs.
Who can I call if there's a problem with my order?
A complete furniture sales service is provided by our Furniture Customer Service Team on 0845 7 624 624, Monday to Friday, 8am to 9pm; Saturday and Sunday 8am to 5.30pm.
Any quality problems with your order should be pointed out to the delivery agents before they leave. If you notice a problem afterwards, call us within 72 hours of delivery .
Bed Disposal Service
The cost of this service is £49.50. This service can only be used when ordering a mattress, divan or bedstead.
You must add this service into your basket at the same time as you order your new mattress, divan or bedstead. The product code is T392959X.
The collection and disposal of an old or unwanted mattress, divan or bedstead will be on a like-for-like basis. For example, if you order a mattress, we will collect and dispose of a mattress. If you order a mattress and divan, we will collect and dispose of a mattress and divan.
You will need to disassemble your old product prior to collection. Our trained delivery crew will then seal it and remove it from the room before delivering and installing the new product (providing the new product qualifies for full installation). Our delivery/disposal crews will not collect infested, wet or heavily soiled products and will collect only from the delivery address.
Once collected, the unwanted product becomes the property of M&S. We will not be able to return it to you after the crew has left the delivery address. This is a non-refundable service. Should you change you mind about this service, your complete order must be cancelled and you will need to reorder your mattress, divan or bedstead. This will affect the delivery timescales of the new product.
We offer the following food ordering services, available in the UK only:
Currently, we don’t offer a home delivery service for food.