Dazzling decorations to bring a touch of sparkle and a sprinkling of Christmas magic to your home
Decorations this way
Treat yourself to some new knits with our buy one, get one half price offer
Fun sweaters for you, luxurious cashmere for them
Treat yourself or a loved one to one of our robes or nightdresses this Christmas
Shop dressing gowns
Our beautiful bras, from pretty bralets to T-shirt styles, make the perfect present
Shop T-shirt bras
Shop DD+ bras
With our buy one, get one half price offer
Love your layers with our picks of the season
Layer your little one in our adorable baby bodysuits
Get them snuggly with our buy one, get one half price offer
Stylish, winter-ready cover-ups worth going outside for
Shop boys’ coats & jackets
Shop girls’ coats & jackets
Pure cotton sheets in an array of colours and prints: yes please
Shop bedding sets
Duvet covers here
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Account details registered on the UK website cannot be carried over to this site; however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
Alternatively, if you’ve placed your order as a guest:
Alternatively, if you’ve placed your order as a guest:
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
Most of our clothing, footwear and homeware range in the UK is available to order on this website (exceptions include Beauty, Furniture, lighting, flammable items, and selected homeware). Please note that gift cards are not available for use or purchase on this website.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
The address ending in .com corresponds to our English site. We have created the site marksandspencer.hk to offer the best service to our customers living in Hong Kong.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, meaning we cannot amend your order, please return any unwanted items to us after you receive them. You can order any additional products you would like in the meantime. Please click here for our address and contact details.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact details or for our range of delivery options click here.
We offer FREE delivery to home, for orders over HKD 450, and free express delivery for orders over HKD 1000. We also offer FREE delivery to select 7-Eleven stores for orders over HKD 450.
Please note that depending on the size/weight of your order, we may upgrade your delivery service. This will be clearly visible to you at the point of checkout. If your order qualifies for the Free Standard delivery promotion, the same promotion will be available to you for the upgraded delivery service at no additional charge.
Click and Collect 7-Eleven stores
The list of available 7-Eleven stores for collection, will be shown to you at the point of Checkout. Please note that a domestic address will be needed.
Please note that photo identification will be required when collecting a parcel. You will not be required to pay an additional cost for using the 7-Eleven collection service.
You will be notified by SMS when your order is ready to collect in store. You will have 3 days from receipt of the SMS to collect your order, with reminders messages sent over this 3 day period.
If the order is uncollected, it will be sent back to the UK distribution centre and you will receive a refund for the cost of the product once it has been processed.
No, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. We send orders to Hong Kong as Delivered Duty Paid (DDP).
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
We accept major credit/debit cards(Visa, Mastercard, American Express (HKD not available), JCB, UnionPay, PayPal).
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
You may return unused products within 35 days of purchase with a parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged. Please note that we can’t accept goodwill refunds for the following items:
Earrings, hampers, duvets*, pillows*, bra accessories, lingerie (not including bras), swimwear*, toiletries*, non-M&S branded toys and gifts*, non-M&S branded luggage and personalised items and any products with a seal where the seal is broken. These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).
*Please note that these products and electronic items can only be returned under our goodwill policy if they are unopened and have the security seal intact.
Some of these items may have their own terms and conditions which will be provided to you at the time of purchase.
This does not affect your statutory rights.
You will need your Order ID and the email address associated your M&S Hong Kong account to select your return option.
You cannot return items to our Hong Kong stores.
Looking to return a faulty or incorrect item:
Please contact us and our customer service team will sort this for you.
Self-postage returns to the UK
Simply use our returns portal to print a returns label and returns note. You will then be able to return all or part of your order at your own cost through your preferred carrier. To create a returns label, visit our returns portal select this option and follow the instructions. Please note, the returns label and returns note is valid for one parcel only.
You are responsible for the cost of the returning the order through your own choice of carrier; the cost of shipping will be dictated by the carrier.
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.
It can take up to 28 business days (up to 21 days for your return to be received at our warehouse and up to 7 working days to process the return). We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to the original payment method used when placing your order.
Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.
Our extended Christmas returns policy is valid from 8 October 2018 and you’ll have until 13 January 2019 to return purchases bought during this time. Normal exclusions apply.
Please click here to view our size guides.
We are able to offer the ability to leave a gift message within the Checkout process of your order.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include a gift bag in your order from the Stationery section on our website.
As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.
There are links to the size guides on product pages. You can also find links to all product size guides below:
We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
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International Store Roles. For the latest opportunities please click here
Website or order inquiries
By email: click here
Please note that your enquiry will be answered in English.
By telephone at local rate: (+852) 5803 0246; open 14:00 to 06:00 HKT (during UK summer time) / 15:00 to 07:00 HKT (during UK Winter time) 7 days a week (or on 0117 440 4620 from UK).
Please note that this number is currently not toll-free, however a new toll-free number will be available for use very soon. International rates apply.
Marks & Spencer PLC,
PO Box 3001
For information on how to return items please Click here
M&S stores in Hong Kong are run by our franchise partner, Al-Futtaim Sons Company LLC.
To locate the click and collect stores, please visit our store finder
M&S stores in Hong Kong are run by our franchise partner, Al-Futtaim Sons Company LLC.
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