Free home delivery over HK$500
Hassle free returns
Delivering to over 100 countries
We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A
International Store Roles. For the latest opportunities please click here
By email: click here
Our contact centre line 5803 0246 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.
Marks & Spencer PLC,
PO Box 3001
For information on how to return items please Click here
M&S stores in Hong Kong are run by our franchise partner, Al-Futtaim Sons Company LLC.
To locate the click and collect stores, please visit our store finder
We don’t automatically save your card details. If you would like us to save them for your next order, click the ‘Save this card’ option after you’ve entered your card details for payment. Alternatively, add a card on the ‘View and add payment details’ section of the ‘My Account’ page.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
Marks & Spencer Rewards is the customer loyalty program of Marks & Spencer Hong Kong. The program offers member-exclusive rewards, offers and priority access to M&S insider news. Collect cashback rewards every time you shop – with rewards at your fingertips, earn and redeem with just one tap.
As a Marks & Spencer Rewards member, you will:
Sign up to embark on your rewards journey right away!
Unfortunately, we do not offer the ability to claim your Marks & Spencer Rewards cashback online just yet. You can of course continue to claim them within stores or on the M&S Hong Kong App. For more enquires, please refer to our FAQ
We accept major credit/debit cards(Visa, Mastercard, American Express (HKD not available), JCB, Diners Club), UnionPay, Paypal, Alipay and Apple Pay on iOS devices.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
Get 4 for 3 on selected women’s single-hanging knickers when purchased in one transaction at marksandspencer.com/hk and in selected stores. Offer is subject to availability and for a limited time only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Receive 10% off on your first order on womenswear, menswear, kidswear, lingerie and home furnishings when you sign up to receive our emails. Offer is subject to availability and for a limited time only at www.marksandspencer.com/hk only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
We’re sorry but we’re not currently selling gift cards or vouchers on our International website.
No. We’re sorry but we don’t currently accept gift cards on our International website.
Please click here to view our size guides.
We are able to offer the ability to leave a gift message within the Checkout process of your order.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include a gift bag in your order from the Stationery section on our website.
As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.
There are links to the size guides on product pages. You can also find links to all product size guides below:
All existing delivery options are available and will be displayed at checkout.
These brands are fulfilled from a different warehouse and therefore will arrive in a separate parcel to any other M&S items you order at the same time.
The standard M&S refund policy applies to all these brands.
Currently, these products are online only.
JACK & JONES
You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.
1. Express returns
A subsidised returns fee of HKD 100 will be charged and deducted from the value of your refund.
Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note here
Schedule your pickup here
Please get a receipt as proof of postage.
2. Self-postage return to the UK
Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal here.
Please contact us If you need to return a faulty or incorrect item.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.
It can take up to 28 working days to process your return.
We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.
To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to email@example.com. Please also include the following detail so we can help:
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
Most of our clothing, footwear and homeware range in the UK is available to order on this website (exceptions include Beauty, Furniture, lighting, flammable items, and selected homeware). Please note that gift cards are not available for use or purchase on this website.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
1. To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, trousers , dresses etc).
2. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket.
3. You can then choose to continue shopping or proceed to checkout with your order.
4. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
5. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account.
6. Enter your details, choosing your delivery method, and click continue.
7. Next you will be required to enter your payment details, billing address and contact details.
8. The Payment details you can choose from Visa, Mastercard, American Express, JCB, Diners Club, UnionPay, Paypal, Alipay and Apple Pay on iOS devices.
9. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
10. Once you submit your order you will be unable to change your order.
11. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
The address ending in .com corresponds to our English site. We have created the site marksandspencer.hk to offer the best service to our customers living in Hong Kong S.A.R.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, meaning we cannot amend your order, please return any unwanted items to us after you receive them. You can order any additional products you would like in the meantime. Please click here for our address and contact details.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact details or for our range of delivery options click here.
Due to increased COVID-19 restrictions, we expect that some orders may take longer than planned to be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience.
You can see the latest status of your order by logging into your account and using the Track order option or alternatively use the tracking information provided by our local carriers.
EXPRESS TRACKED DELIVERY: 5-7 working daysHKD 95FREE for orders above HKD 1000
STANDARD TRACKED DELIVERY: 10-11 working daysHKD 50FREE for orders above HKD 500
DELIVERY TO 7-ELEVEN STORES: 10-12 working daysHKD 50FREE for orders above HKD 500The list of available 7-Eleven stores for collection, will be shown to you at the point of Checkout.
No, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. We send orders to Hong Kong S.A.R as Delivered Duty Paid (DDP).
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.
You can track the progress of your order here
You will be notified by SMS when your order is ready to collect in store. You will have 3 days from receipt of the SMS to collect your order before your order is sent back to the UK.
You will need to show photo identification when collecting your order. If someone else is collecting an order on your behalf, they will also need to provide the order number.
You will have 3 days to collect your order. If your order is uncollected, it will be sent back to the UK distribution centre and you will receive a full refund for the goods. This may take up to 28 working days.
M&S stores in Hong Kong S.A.R are run by our franchise partner, Al-Futtaim Sons Company LLC.
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