Returns and refunds policy
What is your refund and returns policy?
You may return unused products within 28 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.
1. DHL courier returns pick-up
- A standard returns fee of 69 RON will be charged and deducted from the value of your refund.
- Choose our courier returns option and schedule a collection for your returning items. Print your returns label and note here. Schedule your pick-up here. Please get a receipt as proof of postage.
2. Self-postage returns to the UK
- Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal.
Please contact us If you need to return a faulty or incorrect item.
All returns should be made in their original condition – by this, we mean:
- • Item(s) should be in an unworn and unused condition.
- • Multi-pack items must all be returned together
- • 3 for 2 items can be returned individually but will be refunded based on the promotional price paid.
- • If the original purchase contained a free item, this item must also be returned
- • Items with hygiene seals must be returned with the seals intact ( swimwear, underwear, duvets, etc).
Note: we can’t accept goodwill refunds for bra, accessories, earrings for pierced ears, open bedding or face coverings.
How do I return a faulty or damaged item?
Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items. internationaldamagedparcels@customer-support.marksandspencer.com
Just Tap
and 'Add to Home Screen'
