Returns and refunds policy
Returns Policy
You can return unused items within 28 days of receiving your order.
To be eligible for a refund:
- • Items must be unworn and unused, with all tags attached.
- • Multipack items must be returned together.
- • Items purchased as part of a 3 for 2 promotion may be returned individually, but refunds will be based on the promotional price paid.
- • If your order included a free promotional item, it must also be returned.
- • Items with hygiene seals must be returned with the seals intact. We cannot accept returns of earrings for pierced ears, opened bedding or face coverings.
If you have received a faulty or incorrect item, please contact us before returning it.
Under EU law, you have the right to cancel most online purchases within 14 days of receiving your order without giving a reason. To begin your withdrawal request, please follow this link: Global-e Help Center Right of Withdrawal page. Once submitted, you’ll receive instructions on how to return your items and complete the process.
How do I return my order?
If you would like to return an order placed before 2nd of September, please click on Returns portal to create your returns label. Please note that a return fee of 69 RON will be deducted from the value of your refund.
For orders placed on or after 2nd of September, a return fee of 20 RON will be deducted from the value of your refund. A return label should have been included with your order. f you cannot find it, please contact our Customer Service team, who will be happy to provide a replacement. Contact us here
- 1. Repack the item(s) you’d like to return, ensuring all original tags are still attached, and include the return note inside the parcel.
- 2. Remove the label from the paperwork inside your parcel and attach it to the outside of the package, making sure the original delivery label is fully covered or removed.
- 3. Take your parcel to your nearest Packeta drop-off point. You can find the most convenient location using the drop-off finder.
- 4. Once you’ve dropped off your return, please allow up to 14 working days for your refund to be processed.
- 5. Keep your proof of postage until your return has been processed.
When will I receive my refund?
If you placed your order before 2nd of September, it can take up to 28 days for your refund to be issued.
For orders placed on or after 2nd of September, refunds are usually processed within 14 working days of the date the parcel is dropped off at the return location.
We’ll send you a confirmation email as soon as your refund has been processed. Your refund will be issued automatically to the original payment method used for the purchase by Global-e, our international sales partner.
Do I need to pay to return my order?
For orders placed before 2nd of September, a return shipping fee of 69 RON will be deducted from your refund.
For orders placed on or after 2nd of September, a return shipping fee of 20 RON will be deducted from your refund.
Can I exchange a product?
Although we do not currently offer an exchange service, you can return any unwanted and unused items for a full refund, then place a new order for your preferred product.
How do I return a faulty or damaged item?
Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items. internationaldamagedparcels@customer-support.marksandspencer.com.
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