What is your refund and returns policy?

You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

1. DHL courier returns pick-up

• A standard returns fee of 69 RON will be charged and deducted from the value of your refund.

• Choose our courier returns option and schedule a collection for your returning items. Print your returns label and note here. Schedule your pick-up here. Please get a receipt as proof of postage.

2. Self-postage returns to the UK

• Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal here

Please contact us If you need to return a faulty or incorrect item.

Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.

When will I receive my refund?

It can take up to 21 working days  to process your return.

How do I return a faulty or damaged item?

Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items. Click here